topic Re: Power Shot G12 malfunction in Point & Shoot Digital Cameras

Power Shot G12 malfunction

JN — Sun, 30 Jun 2013 18:05:55 GMT

G12 is malfunctioning - buttons don't work, camera does not respond - cannot zoom, get menu to open up, etc. Not the first time this has happened - and forum boards show this is a chronic problem with this camera. Is Canon going to recall or fix to stand behind their product? This camera was not cheap - I cannot just throw away $500.

Re: Power Shot G12 malfunction

harehr — Tue, 02 Jul 2013 19:14:57 GMT

Have you had any resolution? All the tips about tapping it, turning it upsidedown and blowing out debris, have not helped me. I haven't ever gotten it wet or dropped it or anything.

Re: Power Shot G12 malfunction

fyigmo63 — Sun, 07 Jul 2013 05:56:45 GMT

JN, is your camera not still covered by the warranty?

Re: Power Shot G12 malfunction

Mykolas — Tue, 09 Jul 2013 16:08:55 GMT

Hi JN,

Thank you for posting. At this point, it appears that the camera will need to be repaired. This can be done by our Factory Service Center. To start the repair process, you'll need to complete a Repair Request on our website.

If the camera is more than a year old, you may participate in the Canon Loyalty Program instead. The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.

If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with online support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.

Re: Power Shot G12 malfunction

claudiolijalad — Mon, 07 Sep 2015 11:59:32 GMT

I bought my g12 4 years ago in Bryan, Texas. I'm living in Buenos Aires, Argentina. How can I apply to loyal program for replacement? I can send the camera to my daughter who's living in Bryan. Could she make the correspondent actions? The camera is having all the problems referred by g12 customers. Please your advice.

Re: Power Shot G12 malfunction

Richard — Wed, 09 Sep 2015 19:09:05 GMT

Hi Claudiolijalad,

Yes. Once your daughter has your camera, please ask her to contact our Presales and Accessories Department. She may reach them by calling (866) 443-8002 between 8:00 AM and midnight ET, seven days a week. They'll be able to provide information regarding the available models, pricing and availability.

Re: Power Shot G12 malfunction

John_ — Wed, 09 Sep 2015 19:38:17 GMT

As a last ditch elffort you can try removing the battery, hold the power switch on for at least 30 seconds replace the battery and try again'

good luck!

Re: Power Shot G12 malfunction

claudiolijalad — Wed, 09 Sep 2015 20:28:12 GMT

Thank you, both.