topic Re: Lens doesn’t close all the way when turn off in Point & Shoot Digital Cameras

PowerShot SX730 HS Lens doesn’t close all the way when turned off

Kristinaa2025 — Tue, 31 Dec 2024 14:23:40 GMT

Help! My camera works fine it’s just when I turn it off it looks like this and the bottom lens doesn’t shut. What can I do? My camera is the power shot sx730 hs.

Re: Lens doesn’t close all the way when turn off

shadowsports — Mon, 30 Dec 2024 04:00:07 GMT

Greetings,

The face of the lens appears to be damaged. Was the camera ever dropped with the lens extended?

Re: Lens doesn’t close all the way when turn off

Kristinaa2025 — Mon, 30 Dec 2024 04:05:27 GMT

Noooo. I did drop my purse yesterday and my camera was in it. It worked fine yesterday too.

Re: Lens doesn’t close all the way when turn off

shadowsports — Mon, 30 Dec 2024 14:24:58 GMT

Based on what I see, the lens appears to be damaged. It should be sent to Canon for inspection.

To receive support, register the camera in your My Canon portal. Initiate a repair request. Send it to Canon for inspection. They can tell you what the problem is.

https://myprofile.americas.canon.com/us/signin