topic Re: Canon PowerShot G7X Mark III missing the battery icon in Point & Shoot Digital Cameras

Canon PowerShot G7X Mark III missing the battery icon

zenaro147 — Tue, 03 Dec 2024 21:07:00 GMT

Hi,

I recently buy a Canon G7 X MK3, but I noticed that it's missing the battery icon.

I tried to press the INFO button a couple times, but didn't work.

Is there a way to show this icon?

The camera is already running the firmware 1.3.2

Re: Canon PowerShot G7X Mark III missing the battery icon

kvbarkley — Tue, 03 Dec 2024 21:44:15 GMT

It should be there. Are you using a Canon battery?

Re: Canon PowerShot G7X Mark III missing the battery icon

zenaro147 — Tue, 03 Dec 2024 22:35:01 GMT

Yeah. I tested with a SX740 HS and it shows the icon. But both batteries didn't show the icon on G7X

Re: Canon PowerShot G7X Mark III missing the battery icon

p4pictures — Wed, 04 Dec 2024 10:11:45 GMT

Genuine Canon batteries will show the icon. If you purchased additional batteries for the camera is is possible they are not Canon genuine batteries, as there are quite a lot of "compatible" batteries that actually aren't 100% compatible and in such case the camera might not show the battery status.

Re: Canon PowerShot G7X Mark III missing the battery icon

zenaro147 — Wed, 04 Dec 2024 10:23:59 GMT

I can try to get another battery.

But it's strange since both batteries came with the camera (one with the G7 X and the other with the SX740 HS)

Both batteries works with the SX740 HS and shows the icon. But doesn't show on G7X.

The battery on the left came with the SX740 HS. The battery on the right came with G7 X.

Re: Canon PowerShot G7X Mark III missing the battery icon

jrhoffman75 — Wed, 04 Dec 2024 13:41:38 GMT

Is the one on the left the one that doesn't work. It looks in the photo that it doesn’t have the hologram. I think genuine Canon products have the hologram. Just a thought.

Re: Canon PowerShot G7X Mark III missing the battery icon

zenaro147 — Wed, 04 Dec 2024 13:53:40 GMT

Unfortunately, both doesn't work on G7 X... but both works on SX740 HS

I starting to think if this is a issue with the camera itself (something related with the battery pins)... and not with the battery itself.

Also if I power the camera using the USB cable, it shows the icon, but completely empty

Re: Canon PowerShot G7X Mark III missing the battery icon

jrhoffman75 — Wed, 04 Dec 2024 13:56:02 GMT

Look inside the battery compartment and see if anything is visually wrong with pins - bent or maybe debris.

Re: Canon PowerShot G7X Mark III missing the battery icon

Stephen — Wed, 04 Dec 2024 14:24:54 GMT

Good morning all!

I'm not saying either of these batteries are counterfeit. There aren't any glaringly obvious signs. However, this page will give you some tools to help determine for yourself:https://canon.us/counterfeit

If your camera was purchased from an Authorized Canon Dealer here in the United States, I'd recommend contacting support for troubleshooting. Tech support is available during the week at 1-800-OK-CANON (800-652-2666). I recommend verifying your camera registration before you call - it will make things go smoother. You can register or verify your info at https://canon.us/account

Re: Canon PowerShot G7X Mark III missing the battery icon

Stephen — Wed, 04 Dec 2024 14:34:14 GMT

I totally forgot to mention - you should probably reset the camera to see if that helps.

The below is from page 288 of the Advanced User Guide:

Re: Canon PowerShot G7X Mark III missing the battery icon

zenaro147 — Wed, 04 Dec 2024 15:20:59 GMT

Hi, I already did this reset and didn't work 😞

As I mentioned I suspect it could be something related with the battery pins. I should be able to check later.

About the order... I'm actually from Brazil, and I receive this camera as a gift from my wife. According to her... she bought the camera from Aliexpress, from a store called "LS Photography Store" during this Black Friday. She tolds that they have a physical store too on China. (What confort me, is the fact the rest of the camera works as expected)

Re: Canon PowerShot G7X Mark III missing the battery icon

zenaro147 — Wed, 04 Dec 2024 16:04:27 GMT

Luckly I discovered that the Brazilian assistece was in the same building that I work 😅.

They told me that have a change that the battery is not original (they used a card to check the holographic label)

I'll try to order an battery from their website to check it.

Re: Canon PowerShot G7X Mark III missing the battery icon

p4pictures — Wed, 04 Dec 2024 16:14:46 GMT

Looking at both of those batteries and they don't look the same as the genuine NB-13L that was included with my PowerShot G7X (Mark I). I purchased my camera from the Canon online store in Europe.

To me it is very unusual to see Panasonic name on the side of a Canon battery, even if Panasonic would be the supplier of the batteries to Canon it's unusual to see them mentioned. Also the URL to the Bureau of Indian Standards is missing on the Canon batteries I have.