topic Re: What to do when Powershot has a lens error in Point & Shoot Digital Cameras

What to do when Powershot has a lens error

merrileeruth — Mon, 24 Jun 2013 23:01:08 GMT

Powershot has error and lens doesn't open

Re: What to do when Powershot has a lens error

Naomi — Mon, 24 Jun 2013 23:03:32 GMT

Hi merrileeruth!

To have a better understanding of your issue, please let everyone know which model Powershot camera you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your specific Powershot model series camera.

Thanks!

Re: What to do when Powershot has a lens error

merrileeruth — Mon, 24 Jun 2013 23:26:52 GMT

PowerShot ELPH310HS

Re: What to do when Powershot has a lens error

Richard — Tue, 02 Jul 2013 04:33:37 GMT

Hi Merrileeruth,

I recommend performing a hard reset of your camera. Here's how:

Remove the battery pack from the camera and close the battery compartment. Now Press and hold down the power button for 5 seconds. Replace the battery pack and turn the camera on.

If your camera works normally, you're ready to start shooting. If the issue persists, unfortunately, your camera will require service to resolve this issue. For service options, please click here.