topic Re: PowerShot G7X Mark III photos not showing up on the app in Point & Shoot Digital Cameras

PowerShot G7X Mark III photos not showing up on the app

ava_e_s — Thu, 09 May 2024 17:54:53 GMT

Hi there,

My photos have always appeared immediately on the app since I got my camera this past December, and I’ve never had trouble downloading them. Now for some reason, none the photos I’ve been taking will show up on the app past mid afternoon on April 29th. I even took ones later in the day on April 29th that also won’t appear, so it’s like it randomly stopped working after a certain time. I’ve disconnected and reconnected, deleted and redownloaded the app countless times, and they still won’t appear. They appear in the gallery on my camera, just not on the app so I have no way to add them to my phone. The memory card has more than half of its storage left, so I’m really at a loss as to what happened. How can I get the app to start working again?

Re: PowerShot G7X Mark III photos not showing up on the app

Danny — Thu, 09 May 2024 17:56:40 GMT

Thanks for joining the conversation, ava_e_s!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof) and which specific app you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PowerShot G7X Mark III photos not showing up on the app

ava_e_s — Thu, 09 May 2024 17:58:01 GMT

I’m using an iOS device, the iPhone 13 specifically

Re: PowerShot G7X Mark III photos not showing up on the app

ava_e_s — Thu, 09 May 2024 17:58:50 GMT

Also, I’m using the Canon Camera Connects app

Re: PowerShot G7X Mark III photos not showing up on the app

nkjj01 — Wed, 19 Jun 2024 08:01:45 GMT

Hi, wanted to ask if you got it rectified in any way? Also experiencing the same problem with my iOS device and the app.

Re: PowerShot G7X Mark III photos not showing up on the app

zacp — Thu, 04 Jul 2024 08:23:59 GMT

Hi, I am also having this issue. Did you find a solution? I would love to hear it.

Thankyou kindly

Re: PowerShot G7X Mark III photos not showing up on the app

zacp — Thu, 04 Jul 2024 08:24:36 GMT

Hi Ava, I am also having this issue. Did you find a solution? I would love to hear it

Thankyou kindly!

Re: PowerShot G7X Mark III photos not showing up on the app

zacp — Thu, 04 Jul 2024 08:43:48 GMT

Hi Danny,

I am having the exact same issue and was wondering if you could please help me out. I have also tried re-downloading the app and re connecting the camera many times. It seems some photos from my afternoon shoot have showed up but it must have reached a point and any photos after that do not show up on the app. However, they all show up on the camera. I have a Canon Powershot G7 X Mark iii and am connecting to an iPhone 13 iOS version 16.7.2

Your help would be muchly appreciated

Thankyou kindly

Re: PowerShot G7X Mark III photos not showing up on the app

miketg7x — Fri, 22 Aug 2025 15:11:56 GMT

Has anyone had any luck in rectifying this issue? Having the same problem… have tried reinstalling the app, resetting the camera and wifi settings, tried another phone… no luck