topic Re: Unable to Connect to New Wifi - Set the correct date and time in Point & Shoot Digital Cameras

PowerShot G9 X Unable to Connect to New Wifi - Set the correct date and time

slopatin — Tue, 26 Mar 2024 12:39:21 GMT

I am successfully able to transfer photos from my PowerShot G9X to my Google drive when using my wifi connection at home. However, I am now traveling and unable to connect to another wifi source.

I click on Set and it searches access points and I select the correct wifi connection. It then tries to connect to it but eventually says "Set the correct date and time". The date and time are correct, and even if I change it it still does not work. Any suggestions?

Re: Unable to Connect to New Wifi - Set the correct date and time

Richard — Mon, 27 Feb 2017 21:59:04 GMT

Hi Slopatin,

Thanks for posting.

If you're in a different time zone from your home time zone, when you corrected the time, did you also change the time zone on your camera (recommended)?

Re: Unable to Connect to New Wifi - Set the correct date and time

bcurtis — Sun, 28 Jan 2018 05:40:56 GMT

I have the same issue. I can connect to my home wifi with no problem. But I am unable to connect to a new wifi - and I am in the same time zone. The time/date has not changed.

Re: Unable to Connect to New Wifi - Set the correct date and time

newsense52 — Sun, 28 Jan 2018 21:12:57 GMT

Redo the same wifi connection but you have to give a new name to the camera and not use/same old name of camera.

Re: Unable to Connect to New Wifi - Set the correct date and time

Nagal — Sun, 04 Feb 2018 05:33:25 GMT

I am not sure what you mean. I don’t recall how to give a new name to my camera and if I figure that out do I have to revert to the old name when I return to my home WiFi? I bought this camera specifically to use when traveling so I could upload pictures directly and now I am finding that feature is problematic. So frustrating and time consuming. Exactly what I was trying to avoid.

Re: Unable to Connect to New Wifi - Set the correct date and time

Nagal — Sun, 04 Feb 2018 05:53:57 GMT

I figured out how to change the name. I have made sure the date and time etc. are correct, which they are. I am on vacation but the time zone is the same. It has not worked and I am still getting same message. Any advice? This has happened before when I was traveling and when I returned home everything worked fine again. I also have traveled and it has not been an issue. I don’t understand the problem. I have had the camera about 6months and love the photos, but this inability to upload photos is so aggravating.

Re: Unable to Connect to New Wifi - Set the correct date and time

Nagal — Sun, 04 Feb 2018 06:02:22 GMT

Doesn’t work.

Re: Unable to Connect to New Wifi - Set the correct date and time

newsense52 — Sun, 04 Feb 2018 13:39:23 GMT

Everytime you connect camera to a new different router, you must give a new name to your camera and use that new router SSID to establish a connection. ( sometimes using default camera name works - try it ).

At your home you can connect because you have already established that connection but if you move to another place a new router is not sensed by the camera that is why you must redo as if a new connection is to be made. During a new connection is to be made, the default camera appears, you can edit that camera name.

Re: Unable to Connect to New Wifi - Set the correct date and time

Nagal — Sun, 04 Feb 2018 16:43:18 GMT

I did rename my camera and it did not work. Unless I am somehow misunderstanding the naming part, but I don’t think so. I never had an option to select a different name when the camera linked to the WiFi here for the first time. Can you possibly send me a link to show me how to do this in case I am simply doing something different than I am supposed to, although having practically read the entire manual again I don’t think so. Why does it happen some of the time when traveling and not others? That doesn’t make sense either. And I’m in the same time zone. Thanks

Re: Unable to Connect to New Wifi - Set the correct date and time

Stephen — Sun, 04 Feb 2018 16:51:33 GMT

Hi there!

You'll find a few helpful articles about using WiFi on the G9X on THIS PAGE.

If you've followed the information there, and you still need help, we recommend reaching out to support. Our US-based team is available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (800-652-2666).

Re: Unable to Connect to New Wifi - Set the correct date and time

SarahMynah — Thu, 15 Feb 2018 23:40:43 GMT

Hi,

If you solve this problem can you let me know what you did? My son has the same problem with this camera and he's in Brazil so I can't try to help solve the problem from here. Would love to be able to suggest a solution for him to try.

Thanks!

Re: Unable to Connect to New Wifi - Set the correct date and time

newsense52 — Fri, 16 Feb 2018 20:36:03 GMT

Give me a better understanding if tranfering photo to a cell phone or to a destop computer or to a laptop computer or tablet.

The idea of wifi LAN is that in a certain place the connection between camera and any device is between router and devices are using the same router in any local area network. If you move to another place, you must do wifi LAN of that place. A new connection must be made. I suggested to rename the camera because the default camera is already used, but sometimes it worked. When the camera is moved to a different place, camera gives a different SSID and password ( correct me if i am wrong ) or I have noticed that SSID and key after one month or more is changed ( pentax camera ) at least one or two character/s is changed. See at the camera the recent SSID and password to be entered in a new location to your device.

There is also a big change if the device wfi LAN is in another country.

Re: Unable to Connect to New Wifi - Set the correct date and time

SarahMynah — Fri, 16 Feb 2018 21:00:14 GMT

Hi,
Thanks for your reply. He doesn't have a phone, so uses the camera in locations with wi-fi to upload images to the canon image gateway. He has succesfully done it from Sao Paulo but now is in Rio Do Sul and isn't able to upload imagies because it says please set correct date and time (although the date and time are actually correct). He has the canon powershot elph 190.I can only talk to him once a week so I don't know more detail than that but can ask him questions on Monday.

Re: Unable to Connect to New Wifi - Set the correct date and time

Nagal — Fri, 16 Feb 2018 21:54:23 GMT

I tried everything they suggested and nothing worked. I was trying to retrace my steps to remember how I corrected it and I cannot seem to find "exactly" what I did. However, I know for sure I corrected it by reestablishing the wifi link from the Image Gateway. I canceled the links that were there for all services.....such as icloud, Facebook, etc. Then I re-established them and it all worked. However, the frustration is that different things seem to work at different times and I have not found a consistant way to deal with the issues arising from this camera. I have used the camera, including uploading to internet, while traveling with no issues and other times big issues. I have returned home and the camera immediately hooks up to my home Wifi with no problem, and other times it wouldn't hook up again. Now Im having trouble uploading via the USB cable. It's all a nuisance and I think Canon needs to fix what appears to be a software issue. If my cell phone can transition to all locations and take photos and never give me a problem, I am assuming Canon should be able to make a camera function the same way.

Re: Unable to Connect to New Wifi - Set the correct date and time

newsense52 — Sat, 17 Feb 2018 13:30:13 GMT

At any different place before linking to wireless LAN, reset the camera from its menu to get back to its default setup.

Re: Unable to Connect to New Wifi - Set the correct date and time

Nagal — Sun, 18 Feb 2018 14:56:14 GMT

How come it works sometimes with no problems and no changing of any settings and other times it doesn't work at all? You'd think it would at least have the same issue all the time. I took my camera to Canada and Texas and never changed anything. It uploaded the whole time. Yet when I went to Charleston and later to Florida it didn't work when I got there and it also didn't work when I got home again.

Re: Unable to Connect to New Wifi - Set the correct date and time

newsense52 — Mon, 19 Feb 2018 12:54:16 GMT

... didn't work when I got home again...

I assumed that there is no wifi LAN connection during the time you activate the devices. Make sure wifi is on first at your device and camera is off. At your device when it says " not connected to camera" then that's the time to power on the camera and wifi on and get the camera SSID and Password or key.

Re: Unable to Connect to New Wifi - Set the correct date and time

Justin1 — Mon, 09 Jul 2018 18:26:28 GMT

I have the same problem with my Canon SX620 HS. I DO NOT recommend this camera if you are looking to transfer images on WiFi with ease.

Re: Unable to Connect to Home Wifi - Set the correct date and time

AviRock — Fri, 17 Apr 2020 11:23:58 GMT

@slopatin wrote:
I am successfully able to transfer photos from my PowerShot G9X to my Google drive when using my wifi connection at home. However, I am now traveling and unable to connect to another wifi source.

I click on Set and it searches access points and I select the correct wifi connection. It then tries to connect to it but eventually says "Set the correct date and time". The date and time are correct, and even if I change it it still does not work. Any suggestions?

Hello,

i have a Power Shot SX530 HS. I havr done every thing written above. I changed the camera nick name i made the time zone london (since thats were i live) nothing workd.

I was looking forward to using image.canon but saddley i am unable do you have a solution?

Thanks A.R

Please reply as soon as possible.

Re: Unable to Connect to Home Wifi - Set the correct date and time

Mark35mmF2 — Fri, 17 Apr 2020 12:41:28 GMT

Hi AviRock,

image.Canon is going to use a slightly different process with your camera and with the new service. It is porbably best to contact local Canon support by phone to get yourself setup. They're available Monday through Friday from 8:00-20:00 at +44 (0)207 660 0186.

I found the information in the link below.

https://www.canon.co.uk/support/consumer_products/contact_support/