topic Re: Canon g7x mark ii Firmware not listed on set up menu in Point & Shoot Digital Cameras

Canon g7x mark ii Firmware not listed on set up menu

ayyy — Sun, 15 Oct 2023 02:52:13 GMT

There is no firmware option in my setup menu, making it impossible to send photos to image.canon. I have already tried switching the mode to a creative modes (P, Av, etc.) and playback mode, but it is still not coming up on my menu.

Re: Canon g7x mark ii Firmware not listed on set up menu

Anonymous — Sat, 14 Oct 2023 18:29:03 GMT

You have to turn the camera on using the playback button (right facing arrow) not the power button in order to see the firmware update menu.

Re: Canon g7x mark ii Firmware not listed on set up menu

Anonymous — Sat, 14 Oct 2023 18:28:25 GMT

Why do you need to update the firmware to send photos to your computer? I recommend using a card reader to copy photo files to your computer.

Re: Canon g7x mark ii Firmware not listed on set up menu

Anonymous — Mon, 16 Oct 2023 13:33:32 GMT

Turn the camera off. Then press the playback button. You cannot use the power button if you want to see the firmware update menu.

Re: Canon g7x mark ii Firmware not listed on set up menu

shadowsports — Mon, 16 Oct 2023 14:01:19 GMT

Ayyy,

5DIV is correct about using the playback button versus the power button in order for the firmware update menu to display.

On supported devices, updated firmware is required to utilize image.canon service whether using the image.canon app on a mobile device or your PC.

Re: Canon g7x mark ii Firmware not listed on set up menu

ayyy — Tue, 17 Oct 2023 03:29:33 GMT

Thank you!

Re: Canon g7x mark ii Firmware not listed on set up menu

Anonymous — Tue, 17 Oct 2023 18:47:42 GMT

You're welcome.

Re: Canon g7x mark ii Firmware not listed on set up menu

jpcaruso — Wed, 18 Oct 2023 21:49:42 GMT

Hi, I am having the same issue and for the life of me can't figure it out. I am certain that I my camera is powered off. I am also making sure that I am just pressing the button only, then the menu, but my menus do not have anything listed for firmware. To complicate things, some times when I do the above, I receive the following menu, and others, I see the menu in the second picture. Neither have a mention of firmware. (I want to reiterate - the power is off, I press the playback button with the arrow next to menu is point to the left, and then I press menu. My assumption is that I have the C7X Mark II original firmware.

Re: Canon g7x mark ii Firmware not listed on set up menu

Anonymous — Wed, 18 Oct 2023 21:57:40 GMT

Which button are you pressing? From camera powered off, press only the playback button (has a right facing triangle on it). Do you have a G7x Mark II camera?

Re: Canon g7x mark ii Firmware not listed on set up menu

jpcaruso — Wed, 18 Oct 2023 23:35:59 GMT

G7X Mark II - Yes -- Camera off -> Press the playback button -> then menu - pictured below.

Re: Canon g7x mark ii Firmware not listed on set up menu

Anonymous — Thu, 19 Oct 2023 01:04:48 GMT

Here is a page from the firmware update instructions.

Re: Canon g7x mark ii Firmware not listed on set up menu

shadowsports — Thu, 19 Oct 2023 03:11:29 GMT

Greetings,

What mode is the top dial in before pressing the playback button and menu buttons?

Do you have an SD card in the camera with the firmware file on it?

Re: Canon g7x mark ii Firmware not listed on set up menu

jpcaruso — Thu, 19 Oct 2023 03:48:44 GMT

Hi, I have tried placing the dial under several program modes as well as Manual. There was no difference at all. Regarding an SD card, yes I do have one in there. I have tried it with two different firmware files, both the newest one as well as the oldest that I could download from the Canon site. FWIW, I have two pictures in one of the posts above showing two different versions of the playback menu where the the firmware should be. What's interesting is that I can now only get to the one with two tabs rather than the 6 displayed in the other image. Note sure how I originally got to the one with the 6 as I can't get back to it. Thanks for trying to help as I am at a real loss. I have updated the firmware of many cameras ant the like in the past and I have never had such difficulty. I must be missing something and I just can't figure out what.

Re: Canon g7x mark ii Firmware not listed on set up menu

jpcaruso — Thu, 19 Oct 2023 04:53:59 GMT

Shadowsports and 5Div, thanks for your help in trying to solve my issue. I finally solved my problem, by doing 2 things differently. Not sure which did it, but in the event others run into this problem the firmware option did not turn up for me until I

A. Used a Different Card and B. Used a different reader to install firmware on the card. My inclination is think that it was the using a different card.

Re: Canon g7x mark ii Firmware not listed on set up menu

shadowsports — Thu, 19 Oct 2023 05:20:46 GMT

Cheers and congrats. 👍 Bob will be happy to hear this also. Hope you are using a full size memory card and not a micro SD with adapter.

Re: Canon g7x mark ii Firmware not listed on set up menu

silsurf — Sun, 28 Jan 2024 16:55:58 GMT

I have this issue. I have tried everything I can find out. The "firmware install" never appears on my Canon G7X Mark II.

I have tried the following:

Used three different SD cards. Two SanDisk and One Kingston
Used an external SD card reader, used a card reader that is built into a laptop and a second card reader on a PC (instead of a Mac)

Set the camera to "P" mode and to "M" mode

The firmware install toggle never appears.

Re: Canon g7x mark ii Firmware not listed on set up menu

silsurf — Sun, 28 Jan 2024 16:56:24 GMT

I have this issue. I have tried everything I can find out. The "firmware install" never appears on my Canon G7X Mark II.

I have tried the following:

Used three different SD cards. Two SanDisk and One Kingston
Used an external SD card reader, used a card reader that is built into a laptop and a second card reader on a PC (instead of a Mac)

Set the camera to "P" mode and to "M" mode

The firmware install toggle never appears.

Re: Canon g7x mark ii Firmware not listed on set up menu

silsurf — Sun, 28 Jan 2024 16:58:49 GMT

OMG, it just worked! I was looking at the wrong menu? I thought is was in the tools menu, but it is in the playback (blue) menu. I hope that anyone reading through this will get a heads up.

Re: Canon g7x mark ii Firmware not listed on set up menu

shadowsports — Sun, 28 Jan 2024 17:24:21 GMT

Congrats. Glad you figured it out.