topic Re: PowerShot SX420 IS Solid White Images When Fully Zoomed In in Point & Shoot Digital Cameras

PowerShot SX420 IS Solid White Images When Fully Zoomed In

SnappySusan — Wed, 30 Nov 2022 14:10:00 GMT

Have used this camera for 1.5 years with no problems until...a few days ago. Images taken when fully zoomed in are a solid white. This starts when the lens is zoomed in at about the 50% mark. If anyone out there knows what causes this, I would love to hear from you!

It is not specific to any one setting, (i.e. live, auto, etc.) happens with all of them.

Re: PowerShot SX420 IS Solid White Images When Fully Zoomed In

Joanne5 — Thu, 01 Dec 2022 15:02:37 GMT

Strangely enough, I picked up my camera this morning and had the SAME problem. I've had the camera for over 2 years, and have had zero issues. It worked fine yesterday. I get to about 25 % zoom, and it's all white. I even tried a factory reset, nothing has worked. I can't imagine what could be wrong.

Re: PowerShot SX420 IS Solid White Images When Fully Zoomed In

GinaThomas3010 — Sat, 18 Feb 2023 01:06:49 GMT

I have the same issue. I have had my camera for a few years longer, but it is the same thing. It is as though when zooming out, the photos are overexposed. But no one has answered, no one has any idea what causes this?

Re: PowerShot SX420 IS Solid White Images When Fully Zoomed In

John_Q — Tue, 21 Feb 2023 21:54:50 GMT

Hello SnappySusan,

If you have reset the camera to factory default settings already and the issue still persists, then there is an issue with the camera unfortunately. The camera would need to be serviced. For assistance you will need to contact support over the phone. Their phone number is 1-800-652-2666 and they are available Monday - Friday from 9:00 am to 9:00 pm EST.

Re: PowerShot SX420 IS Solid White Images When Fully Zoomed In

John_Q — Tue, 21 Feb 2023 21:55:45 GMT

Hello GinaThomas3010,

Re: PowerShot SX420 IS Solid White Images When Fully Zoomed In

bikkee — Tue, 06 Jun 2023 05:39:57 GMT

Have used this camera for 2 years with no problems until...a few days ago.Images taken when fully zoomed in are a solid white. This starts when the lens is zoomed in at about the 50% mark. If anyone out there knows what causes this, I would love to hear from you. It is not specific to any one setting, (P, auto, etc.) happens with all of them. Right now zoom or not, i am not able to click the photo at all. it is turning white on clicking. please solve this problem.

Re: PowerShot SX420 IS Solid White Images When Fully Zoomed In

DebbyjB — Wed, 21 Aug 2024 12:41:20 GMT

Mine started doing this last night for the first time. I've tried everything and can't sort it. Hoping somebody on here can help

Re: PowerShot SX420 IS Solid White Images When Fully Zoomed In

DebbyjB — Mon, 26 Aug 2024 09:24:21 GMT

Exactly the same problem for me...literally happened overnight without obvious reason