I just purchased a Canon a4000 and the videos will not upload to Picasa. Pics will but not video

Hayn — Sun, 11 Nov 2012 16:31:52 GMT

I have owned several Canon's and have never had this issue. I attach my camera to the computer using a USB cable and hit import and everything but the videos will upload. Please help. Thank you.

Re: I just purchased a Canon a4000 and the videos will not upload to Picasa. Pics will but not video

Mykolas — Wed, 14 Nov 2012 13:25:55 GMT

Hayn,

If you are experiencing some difficulty, I recommend using the software that came with your PowerShot A4000 IS to transfer the video over to your computer. You can also use a card reader to a accomplish this as well.

Picasa uses other available software and codecs on your computer to work with video. I have provided a link below that will show you a table of supported video formats and the software required to play them back:

http://support.google.com/picasa/bin/answer.py?hl=en&answer=19626

If you still have problems with Picasa, I recommend that you contact Google directly for further assistance.

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I just purchased a Canon a4000 and the videos will not upload to Picasa. Pics will but not video

Re: I just purchased a Canon a4000 and the videos will not upload to Picasa. Pics will but not video