topic Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what??? in Point & Shoot Digital Cameras

Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

BergensMom — Thu, 02 Dec 2021 17:42:55 GMT

Just got back from vacation and was excited to upload my pics wirelessly as my Mac doesn't have a USB port. There is no driver software for MacOS Catalina so I'm not sure what to do.

Here is what I have done:

1. I downloaded the Mojave 10.14. The icon on is on my desktop, but won't open. (I guess it's not close enough to whatever 10.15 needs?)

2. My camera is connected to my wireless internet, as is my laptop. (Both on the same network.) but the camera cannot find my laptop.

Am I going to have to drive to Best Buy and buy a USBC cord with an HDMI end to download these with a cord? I was SO HOPEFUL for this wireless feature.

Super bummed, looking for advice. Thanks in advance for any help you can give.

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

kvbarkley — Thu, 02 Dec 2021 18:04:53 GMT

You don't want HDMI, you want USB-A. That is probably the best solution. You can then run Image Capture on the Mac to download the images.

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

BergensMom — Thu, 02 Dec 2021 22:30:09 GMT

Thanks for the response; I won't lie, I'm pretty disappointed.

I haven't ever used Image Capture (this is the first time I've used a camera in seven years - and now I sad I did.) but I'll try to figure it out.

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

rs-eos — Fri, 03 Dec 2021 02:56:24 GMT

In your first post, you mention your Mac doesn't have a USB port though. What year and model Mac do you have? Every Mac from the past 10 years at least should have USB ports of some kind.

Some Macs will also have SD card readers. If that's the case, you can insert your camera's SD card in the Mac to make importing a bit easier.

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

kvbarkley — Fri, 03 Dec 2021 15:55:34 GMT

He means he does not have a USB-A port. I guess. USB-C doesn't count! 8^)

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

BergensMom — Fri, 03 Dec 2021 17:04:40 GMT

It has USB-C ports, but I was hoping to not have to get a USB-C to USB-A adapter to connect my camera to my laptop because the I just wanted to do it wirelessly, which is why I bought the camera. The camera didn't even come with a cord, so into the junk drawer of wires I go! (But whatever one I find, I'll still need the adapter.)

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

BergensMom — Fri, 03 Dec 2021 17:05:24 GMT

Definitely doesn't count! Lol.

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

BergensMom — Fri, 03 Dec 2021 17:48:43 GMT

Ok, found a cord and and an adapter, but my laptop is not "seeing" the camera.

I am using a USB-B to plug into the camera, and have a USB-A to USB-C adapter to connect the cord to my Mac. Image Capture doesn't have my camera listed - what am I missing? I have never done this before - usually I just plugged things in and viola.

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

BergensMom — Fri, 03 Dec 2021 17:39:20 GMT

I bought a USB-C San Disk reader from Amazon. It gets here Monday. I am going to return this camera ASAP.

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

BergensMom — Fri, 03 Dec 2021 17:40:49 GMT

Image Capture doesn't see my camera, despite it being hooked up. Any tricks?

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

BergensMom — Fri, 03 Dec 2021 21:14:15 GMT

OK! Guys, FINALLY figured it out - there was this little (I mean TINY) icon on the very top of my Mac, so I clicked on it and it opened up the Canon Image something that was no longer supported. (Which I found hilarious.). THEN, it was like, use this "ihub.canon.image" so I was like, "Why not??" not expecting it to work.

It had me register and connect my camera via their web/cloud service. And, low and behold - IT WORKED!!! The little green light was flickering away and all of a sudden, pics starting rolling in. The best part was it automatically connected to Google Photos, so I now have all of my photos in my Google Account.

The pictures in the ihub.canon.image are only available for 30 days, but now I'm downloading them to my computer, (at least I hope I am - it didn't give me an option as where to put them, so I'm not sure exactly where thye are going?) so I'll have them on my laptop AND in my Google drive. Hoping once they are downloaded, my Mac will be like "Cool, pictures." and open them in iPhoto or Image Capture.

What a saga! I hope that this post helps someone else in my shoes.

Still going to get the San Disk reader and see if it works...might still return the camera.

UPDATE: All photos were able to be downloaded from the ihub.image.canon website. Two zip drives that opened up to all of my pics! YAY! So now my pics are in Google, on my laptop, and will be with Canon for 30 days. I hope this information helps someone else!

Re: Powershot ELPH 360 HS - No software for MacOS Catalina 10.15 - now what???

kvbarkley — Sun, 05 Dec 2021 02:40:01 GMT

As I said in the other thread, are you sure it is a std usb cable and not a charging cable? Did you turn off wifi on the camera.