https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/SX20is-recognized-by-Windows-10-but-says-no-pictures-found/m-p/312583#M14344 <P>Hi -</P><P>&nbsp;</P><P>I have a Canon PowerShot SX20is. It is connected to my Windows 10 laptop and is visible in File Explorer. However, when I click on it to download photos from the camera to the laptop, I get a message that no files are found. I clicked on the SX20is in Explorer, opened the drive and went to the DCIM folder, and it says it is empty.</P><P>&nbsp;</P><P>I have installed the ImageBrowser EX software and tried it that way, too, to no avail.</P><P>&nbsp;</P><P>I have viewed the images on the camera, so I know they are there.</P><P>&nbsp;</P><P>Please advise what to do. Thank you.</P><P>&nbsp;</P><P>Sandy</P> Wed, 08 Jul 2020 23:41:59 GMT Astronut 2020-07-08T23:41:59Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/SX20is-recognized-by-Windows-10-but-says-no-pictures-found/m-p/312583#M14344 <P>Hi -</P><P>&nbsp;</P><P>I have a Canon PowerShot SX20is. It is connected to my Windows 10 laptop and is visible in File Explorer. However, when I click on it to download photos from the camera to the laptop, I get a message that no files are found. I clicked on the SX20is in Explorer, opened the drive and went to the DCIM folder, and it says it is empty.</P><P>&nbsp;</P><P>I have installed the ImageBrowser EX software and tried it that way, too, to no avail.</P><P>&nbsp;</P><P>I have viewed the images on the camera, so I know they are there.</P><P>&nbsp;</P><P>Please advise what to do. Thank you.</P><P>&nbsp;</P><P>Sandy</P> Wed, 08 Jul 2020 23:41:59 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/SX20is-recognized-by-Windows-10-but-says-no-pictures-found/m-p/312583#M14344 Astronut 2020-07-08T23:41:59Z