topic Re: Error when uploading videos from Powershot to Macbook in Point & Shoot Digital Cameras

Error when uploading videos from Powershot to Macbook

aj2475 — Mon, 20 Apr 2020 06:07:41 GMT

I am trying to upload videos from my Canon Powershot to Photos (SD Slot is damaged so I have to use USB cables from my camera) but when I do, some videos say "Unable to read medadata. The file may be corrupt" while some other videos say "(null)(File name) The operation couldn't be completed." yet all the videos have been filmed in the same format and I have done this task for years and this has never happened before. Screenshot added for error message.

The memory card is also the same as used before

If it helps, my MacbookPro is running macOS High Sierra 10.13.6

I attached a screenshot of the error message

Re: Error when uploading videos from Powershot to Macbook

Waddizzle — Mon, 20 Apr 2020 11:40:42 GMT

If your USB ports work, then you could always use a card reader. Are you able to playback the videos in the camera?

Corrupt file messages always raises questions about the quality of the memory card. What brand, model, and size capacity memory card are you using?

Re: Error when uploading videos from Powershot to Macbook

RobertTheFat — Mon, 20 Apr 2020 12:17:03 GMT

@Waddizzle wrote:
If your USB ports work, then you could always use a card reader. Are you able to playback the videos in the camera?

Corrupt file messages always raises questions about the quality of the memory card. What brand, model, and size capacity memory card are you using?

I think what the OP is saying is that the card is stuck in the camera, so a card reader wouldn't be an option. It also increases the probability that there's damage to the card. Since this has been going on "for years", it's likely that the repair cost would exceed the value of the camera. Probably time for a new one.

Re: Error when uploading videos from Powershot to Macbook

Waddizzle — Mon, 20 Apr 2020 13:17:58 GMT

@RobertTheFat wrote:
@Waddizzle wrote:
If your USB ports work, then you could always use a card reader. Are you able to playback the videos in the camera?

Corrupt file messages always raises questions about the quality of the memory card. What brand, model, and size capacity memory card are you using?
I think what the OP is saying is that the card is stuck in the camera, so a card reader wouldn't be an option. It also increases the probability that there's damage to the card. Since this has been going on "for years", it's likely that the repair cost would exceed the value of the camera. Probably time for a new one.

Ah, I thought the SD port on the computer was damaged.

Re: Error when uploading videos from Powershot to Macbook

aj2475 — Mon, 20 Apr 2020 14:09:47 GMT

No no, Wadizzle is correct, my USB slot on my macbook was damaged years ago but my camera is fine and I didn't make any indication about the memory card not being removed from the camera.

But yes, the videos can be played back on the camera and the memory card I have been using is Sandisk 64gb Ultra Plus 10

Re: Error when uploading videos from Powershot to Macbook

aj2475 — Mon, 20 Apr 2020 14:33:16 GMT

@Waddizzle wrote:
@RobertTheFat wrote:
@Waddizzle wrote:
If your USB ports work, then you could always use a card reader. Are you able to playback the videos in the camera?

Corrupt file messages always raises questions about the quality of the memory card. What brand, model, and size capacity memory card are you using?
I think what the OP is saying is that the card is stuck in the camera, so a card reader wouldn't be an option. It also increases the probability that there's damage to the card. Since this has been going on "for years", it's likely that the repair cost would exceed the value of the camera. Probably time for a new one.
Ah, I thought the SD port on the computer was damaged.

No no, Wadizzle is correct, my USB slot on my macbook was damaged years ago but my camera is fine and I didn't make any indication about the memory card not being removed from the camera.

But yes, the videos can be played back on the camera and the memory card I have been using is Sandisk 64gb Ultra Plus 10

Re: Error when uploading videos from Powershot to Macbook

kvbarkley — Mon, 20 Apr 2020 14:42:03 GMT

Did you try a new cable?

When was the last time you re-formatted the card in the camera?

Have you tried using ImageCapture directly and bypassing Photos?

Re: Error when uploading videos from Powershot to Macbook

aj2475 — Mon, 20 Apr 2020 14:52:12 GMT

@kvbarkley wrote:
Did you try a new cable?
When was the last time you re-formatted the card in the camera?
Have you tried using ImageCapture directly and bypassing Photos?

So i honestly can't remember the last time I was able to reformat the card since I can't use the SD slot. But I have used different cables and the cables that do read it show the same message

I haven't used Image Capture, let me try that and see what happens

Re: Error when uploading videos from Powershot to Macbook

kvbarkley — Mon, 20 Apr 2020 14:54:55 GMT

When was the last time you re-formatted the card *in the camera*?

Re: Error when uploading videos from Powershot to Macbook

aj2475 — Mon, 20 Apr 2020 15:04:19 GMT

@kvbarkley wrote:
When was the last time you re-formatted the card *in the camera*?

That I never have

Re: Error when uploading videos from Powershot to Macbook

aj2475 — Mon, 20 Apr 2020 15:17:45 GMT

No luck using image capture either

Re: Error when uploading videos from Powershot to Macbook

Waddizzle — Mon, 20 Apr 2020 16:52:15 GMT

@aj2475 wrote:
@kvbarkley wrote:
When was the last time you re-formatted the card *in the camera*?
That I never have

This should be mandatory. Despite all appearances to the contrary, memory cards do not come preformatted. The formatting on new memory cards is actually residue from production testing, which MUST be completely wiped with a low level format, preferably performed on a PC, and then again in the camera.

Re: Error when uploading videos from Powershot to Macbook

RobertTheFat — Mon, 20 Apr 2020 17:14:16 GMT

@aj2475 wrote:
No no, Wadizzle is correct, my USB slot on my macbook was damaged years ago but my camera is fine and I didn't make any indication about the memory card not being removed from the camera.

But yes, the videos can be played back on the camera and the memory card I have been using is Sandisk 64gb Ultra Plus 10

Then Waddizzle is also correct that you should try using a card reader. Any other solution merely adds unnecessary complexity.

Re: Error when uploading videos from Powershot to Macbook

aj2475 — Mon, 20 Apr 2020 20:50:56 GMT

At this time I don't have a card reader.

I went ahead and formatted my card through my camera (SX740 btw)

I filmed two shots, one is under 2 minutes and the other is over 10 minutes. The shorter clip uploaded immediately and the longer clip has this message

Re: Error when uploading videos from Powershot to Macbook

kvbarkley — Mon, 20 Apr 2020 20:57:54 GMT

Sorry, I guess you will need to get a card reader. It looks like the camera responds slower than the Mac expects it to.

Re: Error when uploading videos from Powershot to Macbook

aj2475 — Mon, 20 Apr 2020 22:02:49 GMT

But that still doesn't answer the question why this is all of a sudden even after re-formatting the card?

Re: Error when uploading videos from Powershot to Macbook

kvbarkley — Thu, 23 Apr 2020 15:49:03 GMT

Can't answer. Many Macs have a card reader built in, except the low end macbooks with USB-C only.