topic Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility in Point & Shoot Digital Cameras

Powershot sx710 HS no longer functions with Canon Image Transfer Utility

meganraby — Thu, 16 Apr 2020 19:00:59 GMT

I had to wipe my hard drive and reinstall applications. After doing so, my Powershot sx710 HS can no longer function with Canon Image Transfer Utility. I get the error:

"Camera Web Link is not set up. Set up Camera Web Link again."

And when I try to log inthrough Image Transfer Utilty to "Add new camera" I get the error:

"Failed to connect to the server."

I've also tried going to https://ihub.image.canon/ but I cannot set up there as I not longer have the camera's serial number––some of the numbers have rubbed off the camera after frequent use.

Finally, I've tried connecting with a cable, but my computer (Mac, Mojave 10.14.6) does not recognize it being connected. I have no way of accessing my photos! I can't find any support on Canon's website,https://www.usa.canon.com/internet/myportal/us/home/support/details/cameras/point-and-shoot-digital-cameras/long-zoom-cameras/powershot-sx710-hs ,just links to the manual. (Literally, there is the text "Contact Support" with no associated link!) Please help!

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

meganraby — Thu, 16 Apr 2020 19:54:55 GMT

Btw, is there a Canon technical support email address or chat service? Canon just gave me a satisfaction survey suggesting these exist (but without providing links). I've searched for hours.

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

rs-eos — Thu, 16 Apr 2020 20:27:05 GMT

Your camera's main support page.

There's a link on that page which allows you to log in or to create a My Canon Account. Once you have an account, you can get support that way.

Or, call the appropriate phone number.

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

meganraby — Thu, 16 Apr 2020 21:40:52 GMT

I've tried to get support through the first link you sent, but the serial number on my camera is not completely visible anymore––it has been worn down obscruing a couple numbers. So, without that, they won't respond.

Thanks for the support #s. It is ridiculous how hidden that is. Still no idea if there really is chat or email support?

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

Tim — Mon, 20 Apr 2020 14:37:50 GMT

meganraby,

I understand you are seeking support for your PowerShot SX710 HS. We no longer have email and chat support available for this product. We regret any inconvenience that this may cause you.

For live, one-on-one support for this product, please call 1-800-652-2666 and follow the prompts for Technical Support. Agents are available during the following times. All times EST, excluding holidays.

Cameras - PowerShot -- 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

skier150 — Fri, 17 Apr 2020 00:06:36 GMT

@Tim wrote:
meganraby,

I understand you are seeking support for your PowerShot SX710 HS. We no longer have online support available for this product. We regret any inconvenience that this may cause you.

For support on this product, please call 1-800-652-2666 and follow the prompts for Technical Support. Agents are available during the following times. All times EST, excluding holidays.

Cameras - PowerShot -- 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm

Yeah, at a cost of $15. Canon needs to provide support for the mess they created by making this drastic change haphazardly.

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

meganraby — Fri, 17 Apr 2020 00:56:06 GMT

Canon just lost a customer forever. I've been with this company for cameras and scanners for well over a decade. My $350 camera is only a few years old and they no longer support it!? This technical support is abysmal.

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

SamanthaW — Mon, 20 Apr 2020 14:22:52 GMT

Hi Megan!

We still support your camera, we just don't have chat or email support available. If you set up a My Canon Account you'll still be able to receive support when you call in!

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

meganraby — Fri, 17 Apr 2020 01:52:30 GMT

I have an account, but can't get this camera into it because the serial number is blurred.

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

Tim — Fri, 17 Apr 2020 02:24:31 GMT

meganraby,

Do you have the receipt or the box that the camera came in? These will often have the serial numbers listed on them. Or, if you have taken images with the camera that are on your computer, you can check the EXIF data within of software to retrieve the serial number. We regret any inconvenience that this may cause you at this time.

Re: Powershot sx710 HS no longer functions with Canon Image Transfer Utility

skier150 — Sun, 26 Apr 2020 01:19:48 GMT

Not a single peep from Canon on this issue on over a week. Please, we need help!