topic Re: Viewfinder image fades while taking pictures in Point & Shoot Digital Cameras

Viewfinder image fades while taking pictures

SueL56 — Fri, 28 Feb 2020 00:32:58 GMT

I have a Powershot SX60HS. While taking pictures my viewfinder image fades and the image recorded is faded. I can turn off the camera and then turn it on again and the image is normal -no longer faded. It seems to happen when I shooting toward a light source -not directly at the light source. This is new a occurrence--do you think there is a problem with the camera ( about 3 years old). Any insight to this problem would be greatly appreciated.

Sue

Re: Viewfinder image fades while taking pictures

Mark35mmF2 — Fri, 28 Feb 2020 13:56:16 GMT

Hi SueL56,

Yes, that doesn't sound like anything that a change in settings would affect, but it may be a screen or internal connection issue. You can use the link below to submit the camera for repair:

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

Re: Viewfinder image fades while taking pictures

SueL56 — Fri, 28 Feb 2020 16:09:26 GMT

Thank you.

Sue

Re: Viewfinder image fades while taking pictures

SueL56 — Fri, 28 Feb 2020 18:57:38 GMT

Hi Mark,

I just went on the website you recommended but I just get an voice message that says this product is no longer being supported (PowerShot SX60HS). Do you have any suggestions on how I can get my camera looked at?

Thanks,

Sue

Re: Viewfinder image fades while taking pictures

Tim — Fri, 28 Feb 2020 23:47:21 GMT

SueL56,

The Canon PowerShot SX60HS is still being supported. You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair

Re: Viewfinder image fades while taking pictures

SueL56 — Sat, 29 Feb 2020 02:48:07 GMT

Thank you, I did find that Canon would repair my PowerShot SX60 HS. I have the receipt for my original PowerShot SX60HS (broken and could not be repaired). The Canon Repair Center sold me a brand new one from overstock cameras they had for $89.97). I just have my visa transaction for the camera only- will that be enough verification?

Thanks,

Sue

Re: Viewfinder image fades while taking pictures

Tim — Wed, 04 Mar 2020 02:04:05 GMT

SueL56,

With regards to the warranty, please send whatever paperwork you have which can confirm the purchase date of the unit. This is what the Factory requires to process a warranty.