https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/G1X-Lens-not-retract-Help-On-vacation-in-Europe-with-no-camera/m-p/19127#M1379 <P>New G1X. Probably less than 400 shots. Lens extended all the way and froze.&nbsp; Changed battery. Start up - green power light on, lens moves very slightly out and then a kind of grinding, rhythmic sound .... stuck.&nbsp; LED is basically white except (1) on the right third there is (a)&nbsp;several colored (green, red,) vertical lines and (b)&nbsp;a black image that looks like a feather, (2)&nbsp;the 'HS' (?) blue logo is very faint.</P><P>&nbsp;</P><P>Any help much appreciated. First time I have ever had a problem with a digital</P><P>&nbsp;</P><P>Thanks,</P><P>&nbsp;</P><P>Gene3627.&nbsp;</P> Sat, 30 Mar 2013 22:40:24 GMT Gene3627 2013-03-30T22:40:24Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/G1X-Lens-not-retract-Help-On-vacation-in-Europe-with-no-camera/m-p/19127#M1379 <P>New G1X. Probably less than 400 shots. Lens extended all the way and froze.&nbsp; Changed battery. Start up - green power light on, lens moves very slightly out and then a kind of grinding, rhythmic sound .... stuck.&nbsp; LED is basically white except (1) on the right third there is (a)&nbsp;several colored (green, red,) vertical lines and (b)&nbsp;a black image that looks like a feather, (2)&nbsp;the 'HS' (?) blue logo is very faint.</P><P>&nbsp;</P><P>Any help much appreciated. First time I have ever had a problem with a digital</P><P>&nbsp;</P><P>Thanks,</P><P>&nbsp;</P><P>Gene3627.&nbsp;</P> Sat, 30 Mar 2013 22:40:24 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/G1X-Lens-not-retract-Help-On-vacation-in-Europe-with-no-camera/m-p/19127#M1379 Gene3627 2013-03-30T22:40:24Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/G1X-Lens-not-retract-Help-On-vacation-in-Europe-with-no-camera/m-p/19431#M1380 <P>Hi Gene3627!</P><P>&nbsp;</P><P>Your PowerShot G1X will need to be repaired by our Factory Service Center.&nbsp; To start&nbsp;the repair process, you'll need to complete a <A href="http://www.usa.canon.com/cusa/consumer?pageKeyCode=onlineRepairLanding" target="_blank">Repair Request</A>&nbsp;on our website.&nbsp; If this is a time sensitive-matter, additional support options are available at <A href="http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer" target="_blank">Contact Us</A>.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 02 Apr 2013 13:49:51 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/G1X-Lens-not-retract-Help-On-vacation-in-Europe-with-no-camera/m-p/19431#M1380 Mykolas 2013-04-02T13:49:51Z