topic Re: G5x Mark 2 focus issue in Point & Shoot Digital Cameras

G5x Mark 2 focus issue

asdhuang — Fri, 10 Jan 2020 02:10:01 GMT

When using AUTO mode,
Focus on near object around 5~10cm, it can focus correctly and recognize as MACRO mode in GUI. And then point object around 3 meter or farther, it can not focus correctly any more.
But when using P mode with center focus mode, it would not have this issue.

Because I love the "Hybrid Auto mode" to capture image and video in the same time, if using P mode I can only capture image or video.

My firmware is the latest one released on 12/12.

Not make sure if it is my camera's issue or it is an bug of G5X Mark 2?
Anyone meet the same issue?

More informaiton, it easily reproduce when optical zoom is 3x to 5x.

Re: G5x Mark 2 focus issue

Tim — Tue, 07 Jan 2020 06:57:55 GMT

asdhuang,

We are sorry to hear this is the case. We recommend sending the unit to Canon to get this issue resolved. You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/service

Re: G5x Mark 2 focus issue

asdhuang — Tue, 07 Jan 2020 07:22:21 GMT

Hi Tim,

Thanks for your replies.
But in P mode, the camera works well, I think it is not physical error in the camera.

It may be an bug in the AUTO mode. Because I check this in other forum and find this issue can be reproduced easily.

Re: G5x Mark 2 focus issue

asdhuang — Wed, 08 Jan 2020 15:34:17 GMT

Hello, anyone here?

Re: G5x Mark 2 focus issue

Porcha — Wed, 08 Jan 2020 15:38:09 GMT

Hi,

The Canon Community Forum is not for immediate assistance. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE. You can also contact technical Canon Knowledge Base support at 1-800-OK-CANON (1-800-652-2666).

We hope this helps!

Re: G5x Mark 2 focus issue

asdhuang — Thu, 09 Jan 2020 14:06:29 GMT

Hi Porcha,

Thanks for the replies, I have checked the knowledge base but can not find any related solution.

Hope Canon can help to check this issue.

Hoping this camera can make us enjoy the image capturing in AUTO but not need to do some workaround after each capturing.

Regards

Re: G5x Mark 2 focus issue

Ana-Luis — Fri, 10 Jan 2020 20:27:47 GMT

Facing the Same issue :((

Re: G5x Mark 2 focus issue

asdhuang — Mon, 13 Jan 2020 02:08:01 GMT

Hi Luis,

Thanks for the update. Because it is the scene easily to meet, hope Canon can check that .

Re: G5x Mark 2 focus issue

Waddizzle — Tue, 14 Jan 2020 13:06:52 GMT

There is nothing wrong with your cameras.

If the camera is in Macro mode, it can focus on items that are very close to the lens and magnify them. In Macro mode it is not able to focus on more distant subjects. It seems that you lose the ability to focus out to infinity

When the camera is not in Macro mode, you are not able to focus on subjects very close to the camera. However, you do have the ability to focus all the way out to infinity.

This is the whole point of having a Macro mode.

Re: G5x Mark 2 focus issue

asdhuang — Tue, 14 Jan 2020 15:39:47 GMT

I think It is not make sense that the camera can not focus anymore in “AUTO” mode when leave the Macro scene.
It is expected that it can not focus on far scene when I set in macro mode. But it is not expected the camera can not “Auto” detect Macro/far scene when in AUTO mode.

Re: G5x Mark 2 focus issue

asdhuang — Fri, 17 Jan 2020 02:12:05 GMT

Not make sure if canon guys will try to check it or advice me how to change AF option in AUTO Hybrid mode?

Re: G5x Mark 2 focus issue

Tim — Sat, 18 Jan 2020 00:41:51 GMT

asdhuang,

You want to go into the mode on the camera dial that is a little camera icon with an A in it with a strip of film behind it. That will put the camera into the Hybrid Auto mode.

Re: G5x Mark 2 focus issue

asdhuang — Mon, 20 Jan 2020 04:40:54 GMT

Hi Tim,
Thanks for your replies.
I know how to use the Auto Hybrid mode and love to use it now.
The problem we meet is Auto focus will fail in AUTO Hybrid mode.
I think it may can be resolved if AF option(do not auto detect scenes) can be changed in AUTO Hybrid mode.

Re: G5x Mark 2 focus issue

Waddizzle — Mon, 20 Jan 2020 05:32:17 GMT

@asdhuang wrote:
Hi Tim,
Thanks for your replies.
I know how to use the Auto Hybrid mode and love to use it now.
The problem we meet is Auto focus will fail in AUTO Hybrid mode.
I think it may can be resolved if AF option(do not auto detect scenes) can be changed in AUTO Hybrid mode.

This is why the cameras have creative modes.

Re: G5x Mark 2 focus issue

asdhuang — Tue, 21 Jan 2020 01:21:27 GMT

@asdhuang wrote:
Hi Tim,
Thanks for your replies.
I know how to use the Auto Hybrid mode and love to use it now.
The problem we meet is Auto focus will fail in AUTO Hybrid mode.
I think it may can be resolved if AF option(do not auto detect scenes) can be changed in AUTO Hybrid mode.

This is why the cameras have creative modes.

----------------------------------------------------------------------------------------------------------------------------------------------------------

Yes, but the function I need seems only can be used under AUTO mode.

Re: G5x Mark 2 focus issue

asdhuang — Fri, 31 Jan 2020 05:03:29 GMT

Not make sure if here is an correct place to report this bug, because not seeing canon service feedback the testing result.

If not, anyone knows where I can report the bug?