topic Re: SX60 not generating an SSID in Point & Shoot Digital Cameras

SX60 not generating an SSID

davidra — Thu, 06 Dec 2018 19:40:33 GMT

I purchased a used SX60 in very good condition but cannot get it to connect to anything. First, I reset everything to default. I set up a nickname for the camera. After downloading the app, upon pressing the phone button, I get two icons, one for a phone and one for a computer. I select the phone. A screen appears which says "searching for access points" and then almost immediately I get a "connection failed" notification. I've tried this multiple times, tried changing the wifi settings (which are very few). The MAC address shows nothing but a series of F's. Am I doing something wrong, or is the camera unable to generate a hot spot (which is what it appears).

Re: SX60 not generating an SSID

John_ — Thu, 06 Dec 2018 20:56:43 GMT

And you have a memory card in the camera? I think you need that for any connections but not sure if that would prevent the camera from showing an SSID

Re: SX60 not generating an SSID

davidra — Thu, 06 Dec 2018 20:56:58 GMT

Yes. Have a memory card, in the display mode. There is a brief flash of a screen that lasts less than a second before I get the error message.

Re: SX60 not generating an SSID

John_ — Thu, 06 Dec 2018 20:59:18 GMT

That's not good and your right there are few WiFi settings and as far as I can tell the camera should just generate its own SSID without you doing anything else.

Re: SX60 not generating an SSID

davidra — Thu, 06 Dec 2018 21:10:51 GMT

That's pretty much what I figured. I have a Sony a6000 so I've done this before. Just when it should go to the screen that shows the SSID, it flashes on a screen very briefly then goes to the error message. I also tried to connect it to my home wifi and after entering the password I got the same error message. May need to return this one. I thought I might be missing something obious but that's not evident after going through all the menus and documentation.

Re: SX60 not generating an SSID

John_ — Thu, 06 Dec 2018 21:14:07 GMT

Yes it is pretty simple to do and if you have the option to return/exchange it you should do that. The firmware may be corrupted

Re: SX60 not generating an SSID

davidra — Thu, 06 Dec 2018 21:18:27 GMT

I assume there's no way to update the firmware?

Re: SX60 not generating an SSID

John_ — Thu, 06 Dec 2018 21:35:05 GMT

I do not think so but I was wondering if you reset the WiFi settings to default thru the WiFi menu? The global reset to defaults does not reset the WiFi settings

Re: SX60 not generating an SSID

davidra — Thu, 06 Dec 2018 21:54:17 GMT

Did it twice...had to rename the device but otherwise no change.

Re: SX60 not generating an SSID

John_ — Thu, 06 Dec 2018 22:02:12 GMT

Well then the only other options you have is to see if someone else here comes up with something or contact Canon and see if they can help and at what cost or return the camera. Sorry I couldn't help you

Re: SX60 not generating an SSID

davidra — Thu, 06 Dec 2018 22:11:00 GMT

Thanks for the help. I can return it (Amazon Warehouse). I posted on the DP Review board but I have no problem returning it.

Re: SX60 not generating an SSID

John_ — Thu, 06 Dec 2018 22:19:47 GMT

Well, at least you bought it from a good source with a very good return policy!

Re: SX60 not generating an SSID

davidra — Fri, 15 Mar 2019 18:48:18 GMT

Update: the firmware was corrupted. I returned it and bought another which worked without any problem. Thanks again.

Re: SX60 not generating an SSID

Zakary_G — Mon, 01 Jul 2024 03:34:29 GMT

My mom bought the canon sx60 a couple of years ago and now she gave it to me, I am having the exact same issue as you, so you know if there is another way to fix it?