topic Re: Keeping getting disconnected from “canon camera connect” app in Point & Shoot Digital Cameras

Keeping getting disconnected from “canon camera connect” app

Toolman99 — Mon, 11 Jun 2018 02:10:59 GMT

I have a PowerShot SX60 and an iPhone 6s. I’ve used the app numerous times without issue but recently I can’t seem to stay connected. I can get connected but as soon as I try to select images or use the camera remotely I get disconnected every time. I e tried resetting the wifi on the camera. I’ve tried deleting and reinstalling the app . I deleted the app turned the phone off, wait ten minutes and then turn it on and reinstalled the app- all without success. Any help anyone could give me is greatly appreciated. Thanks.

Re: Keeping getting disconnected from “canon camera connect” app

Richard — Mon, 11 Jun 2018 23:41:33 GMT

Hi Toolman99,

Thanks for posting.

Are you trying to review JPEG images or RAW images?

Re: Keeping getting disconnected from “canon camera connect” app

Toolman99 — Tue, 19 Jun 2018 20:53:20 GMT

lol i'm ashamed to say i don't know. I just basically use it as simple point and shoot....i don't really mess with the settings. Not sure if that helps answer your question.

Re: Keeping getting disconnected from “canon camera connect” app

Richard — Fri, 22 Jun 2018 04:49:02 GMT

Hi Toolman99,

You're doing fine!

I recommend contacting our toll-free Technical Support Department. They'll have the advantage of being able to guide you through the wi-fi setup process, step by step and provide immediate feedback, where required. You may reach them by calling them at 800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. - 10:00 p.m. Eastern time (excluding holidays).