https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/image-is-not-supported/m-p/242349#M12316 <P>I have a IPhone 7 Plus and a Canon SC530 HS. When I try to download my videos to the app it showing the image is not supported . Please let me know how I can resolve the issue . My phone is updated and my app is updated . I recently installed about 3 days ago.</P> Thu, 03 May 2018 14:04:31 GMT Ktaylor 2018-05-03T14:04:31Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/image-is-not-supported/m-p/242349#M12316 <P>I have a IPhone 7 Plus and a Canon SC530 HS. When I try to download my videos to the app it showing the image is not supported . Please let me know how I can resolve the issue . My phone is updated and my app is updated . I recently installed about 3 days ago.</P> Thu, 03 May 2018 14:04:31 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/image-is-not-supported/m-p/242349#M12316 Ktaylor 2018-05-03T14:04:31Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/image-is-not-supported/m-p/244340#M12317 <P>Hi Ktaylor,</P><P>&nbsp;</P><P>Thank you for posting.</P><P>&nbsp;</P><P>Please ensure that the app you use to play back movies, from your PowerShot SX530 HS, is compatible with the MP4 movies.&nbsp; You're already using a compatible app, I recommend trying a second app.</P> Wed, 23 May 2018 21:08:33 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/image-is-not-supported/m-p/244340#M12317 Richard 2018-05-23T21:08:33Z