https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/New-Canon-SX60HS-vs-my-SX530-HS/m-p/250517#M12177 <P>This is a problem well documented in my earlier thread, but this is a new twist that just cannot be explained. I seem to have entered the twilight zone today. Last year I purchased a Canon Powershot SX60 HS for my wife. Due to some crummy developments, I didn’t set it up for her until today. After setting up the date, time and time zone, I went straight to the WiFi section and configured the WiFi on the camera for my network. I selected to add a device and chose my wife’s laptop. I followed the procedure to add a device on her laptop and voila, the SX60 appeared in the device list and connected nicely. So with excitement I went over to my laptop and tried to add it as a device, on the laptop selected add a device and voila, the SX60HS connected to my laptop immediately. So I tried my old SX530HS and nooo deal.</P><P>&nbsp;</P><P>The SX530HS connects to my 4 other computers with both Windows 10 Pro and Windows 7 Pro, but not this laptop. Canon support worked with me for 90 minutes back in February to no avail. Their help was commendable, but not successful.</P><P>&nbsp;</P><P>Is there any way to completely reload the software on the camera or have the camera returned to Canon to test it or refurbish it?</P><P>Total disappointment at this time</P><P>Steve</P> Sat, 28 Jul 2018 23:09:02 GMT Steveleiden1 2018-07-28T23:09:02Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/New-Canon-SX60HS-vs-my-SX530-HS/m-p/250517#M12177 <P>This is a problem well documented in my earlier thread, but this is a new twist that just cannot be explained. I seem to have entered the twilight zone today. Last year I purchased a Canon Powershot SX60 HS for my wife. Due to some crummy developments, I didn’t set it up for her until today. After setting up the date, time and time zone, I went straight to the WiFi section and configured the WiFi on the camera for my network. I selected to add a device and chose my wife’s laptop. I followed the procedure to add a device on her laptop and voila, the SX60 appeared in the device list and connected nicely. So with excitement I went over to my laptop and tried to add it as a device, on the laptop selected add a device and voila, the SX60HS connected to my laptop immediately. So I tried my old SX530HS and nooo deal.</P><P>&nbsp;</P><P>The SX530HS connects to my 4 other computers with both Windows 10 Pro and Windows 7 Pro, but not this laptop. Canon support worked with me for 90 minutes back in February to no avail. Their help was commendable, but not successful.</P><P>&nbsp;</P><P>Is there any way to completely reload the software on the camera or have the camera returned to Canon to test it or refurbish it?</P><P>Total disappointment at this time</P><P>Steve</P> Sat, 28 Jul 2018 23:09:02 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/New-Canon-SX60HS-vs-my-SX530-HS/m-p/250517#M12177 Steveleiden1 2018-07-28T23:09:02Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/New-Canon-SX60HS-vs-my-SX530-HS/m-p/251185#M12178 <P>Hi Steveleiden1,</P><P>&nbsp;</P><P>Thanks for posting.</P><P>&nbsp;</P><P>If you turn off the other computers connected to your network (or disconnect them from the network), are you able to connect to your laptop?</P> Tue, 31 Jul 2018 04:15:25 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/New-Canon-SX60HS-vs-my-SX530-HS/m-p/251185#M12178 Richard 2018-07-31T04:15:25Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/New-Canon-SX60HS-vs-my-SX530-HS/m-p/251275#M12179 <P>Hi Richard,</P><P>&nbsp;</P><P>Thanks for taking the time to offer help. I tried your recommendation this morning and did not see any change to the problem. I still can not connect to my laptop (Toshiba Satellite P50). I'm starting to think I'm the only one with this issue. Ouch!</P><P>&nbsp;</P><P>Steve</P> Tue, 31 Jul 2018 19:22:11 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/New-Canon-SX60HS-vs-my-SX530-HS/m-p/251275#M12179 Steveleiden1 2018-07-31T19:22:11Z