topic Re: Can't upload photos via USB cable/SX720 HS in Point & Shoot Digital Cameras

Can't upload photos via USB cable/SX720 HS

Nagal — Thu, 15 Feb 2018 21:07:26 GMT

This camera is causing me "conniptions". It took me a week to fix the problem of being unable to upload photos via WIFI and now this! I was, prior to having WIFI issues, uploading my photos to my computer via the USB cable. I had no issues. Then I had WIFI issues when I traveled which I had difficulty correcting. I eventually fixed the issue. However, I then found I could no longer upload my photos using the USB cable. In fact I thought the cable must be faulty so I ordered a new one. Same problem. Yesterday I eventually started up an old laptop and had no problem uploading my photos from my camera to the laptop, using either of the two cables I now own. However, I cannot get the photos uploaded to my desktop, even though I was doing so for several months prior to the WIFI issue. I have tried everything I can think of and looked at all the help files, and still unable to upload. Please help!!!

I might add when I had the WIFI issue and contacted Canon I found the "support" unhelpful. They clearly didn't read my emails as they told me things I had already tried and mentioned in the emails, and when I tried to call I got a constantly busy response and never got to a customer service person. I eventually did correct the problem myself but it took over a week. I have owned Canon cameras for the past 25yrs and never had issues. I own an EOS which I use locally but bought this small camera for travel, and it is giving me a lot of issues. Any advice on fixing this issue will be appreciated.

Re: Can't upload photos via USB cable/SX720 HS

kvbarkley — Thu, 15 Feb 2018 22:20:56 GMT

Turn off wifi when you use the cable.

Re: Can't upload photos via USB cable/SX720 HS

Nagal — Fri, 16 Feb 2018 21:44:53 GMT

I do not see how to turn Wifi completely off. I turned the NFC off. Made no difference. However, I don't see why this would matter as I wasn't doing this previously. I had Wifi operational AND could still upload photos so what is different? When I click on the "upload" from camera in my photos file, that I used prior to 2 weeks ago, it says it can't find anything to upload. There are more than 700 photos on the camera. Plus it uploads to my laptop. It is just confusing.

Re: Can't upload photos via USB cable/SX720 HS

newsense52 — Sat, 17 Feb 2018 20:17:02 GMT

What is the desktop computer OS?

Need to clarify that you mentioned NFC off - you want transfer to cell phone via usb?

Do you have SD card reader in your desktop computer?

You have mentioned that is working before and now no more using usb cable transfer to desktop computer?

Re: Can't upload photos via USB cable/SX720 HS

Waddizzle — Sat, 17 Feb 2018 23:00:23 GMT

@Nagal wrote:
I do not see how to turn Wifi completely off. I turned the NFC off. Made no difference. However, I don't see why this would matter as I wasn't doing this previously. I had Wifi operational AND could still upload photos so what is different? When I click on the "upload" from camera in my photos file, that I used prior to 2 weeks ago, it says it can't find anything to upload. There are more than 700 photos on the camera. Plus it uploads to my laptop. It is just confusing.

The camera is not smart enough to know use Wi-Fi or USB by itself. You must tell it which method to use, one or the other. If you believe that the camera once figured it out by itself, you are mistaken. It was just coincidence that worked in your favor.

Re: Can't upload photos via USB cable/SX720 HS

newsense52 — Sun, 18 Feb 2018 14:05:01 GMT

"The camera is not smart enough" ...

The questions was not answered and no idea how to go on, incomplete info will give incomplete solution. Remember that the operator operates the camera/computer and not the camera/computer has to think by itselt.

Re: Can't upload photos via USB cable/SX720 HS

Nagal — Sun, 18 Feb 2018 14:51:16 GMT

Still no_one has explained how to turn Wifi off. I have gone through all the menu items and do not see an "on/off" on wifi. Could someone explain it step by step?

Re: Can't upload photos via USB cable/SX720 HS

newsense52 — Mon, 19 Feb 2018 12:43:39 GMT

... explained how to turn Wifi off...

Select any method you want if you are using windows 10:

1) At the bottom right screen notification area click on airplane icon and click wifi to off the function.

2) Click on windows logo: type in internet connection troubleshooting,at network and sharing center, change adapter settings, see at upper left- wifi can be off.

Re: Can't upload photos via USB cable/SX720 HS

Richard — Thu, 24 May 2018 21:56:06 GMT

Hi Nagal,

Thanks for posting.

With regard to your camera's Wi-Fi setting, there's no need to turn it off. This is an issue for a few EOS Digital SLR cameras.

If you're still unable to transfer via USB, from your description, it sounds like the driver for your camera has become corrupted and needs to be removed and reinstalled.

Which operating system do you have on your computer?

Re: Can't upload photos via USB cable/SX720 HS

JNAnderson — Thu, 06 Dec 2018 02:42:10 GMT

Okay, I have looked at all the replies above and not had any luck. I am using Windows 10 64 bit. I have been able to transfer from the camera to the computer using a USB cable before, but cannot do so now. Plugging in the camera and turning it on results in nothing. I have rebooted both camera and computer multiple times. I have made sure the micro USB is plugged in fully. I've turned off every WiFi option on the camera. This was working fine with this cable just a few weeks ago. If the driver in Windows needs to be replaced, I need instructions on how to do that, which driver, where to find it, how to uninstall it and how to locate another copy or more recent copy. I have never had this much trouble with any other camera I have ever owned. This is about to turn me off of Canon as tech support is not helpful at all. Please help!

Thanks!

John

Re: Can't upload photos via USB cable/SX720 HS

Richard — Mon, 10 Dec 2018 21:53:22 GMT

Hi JNAnderson,

Thank you for posting.

Your camera's Wi-Fi settings don't affect its USB connection.

When connecting your camera to your computer, we recommend the following:

If your computer is a desktop unit, we recommend selecting a USB terminal on the back of your computer. These terminals normally have a better signal and more power than USB terminals on the front of your computer.
If your computer is a laptop, please ensure that it's running on A.C. (household) power.
When connecting your computer, we recommend against the use of a USB hub. We recommend connecting your camera's USB cable directly to your computer.

When your camera is connected, as described above, please turn it on, using the Playback button on the back of the camera. The playback mode is also the camera's computer connection mode.

With your camera connected to your computer as suggested above and powered on in the playback mode:

Does your computer respond at all, when the camera is powered on in the playback mode (i.e. beeps, windows, notifications, etc)?
What do you see on your camera's display?

Re: Can't upload photos via USB cable/SX720 HS

cfkirchner — Tue, 12 May 2020 18:10:05 GMT

I will never buy another Canon product either. I have tried everything to get this camera to transfer images to two different computers and my I-phone in every imaginable way. I have downloaded and reinstalled the software, I tried NFS, or whatever it's called. I have tried wi-fi and usb. This thing worked okay (but just okay) just a couple of weeks ago. I have a Canon printer that has been the biggest hassle to use that I've ever had. I've had several HP and Lexmark printers over the years that have been much, much, much more intuitive (and easy) to use, to load paper in, to change ink cartridges in, just everything. None of my devices will even recognize that there is a camera at the end of it. I have just wasted at least twenty hours trying to transfer five very important pictures (important for my wife). I was up messing with this until almost four o'clock this morning. I'm a pretty smart, tech savvy guy and my son-in-law is a network guy for a MAJOR computer company and even he couldn't figure it out, except to say that the camera is effed up. , And it's only about a year old. I am livid!

Re: Can't upload photos via USB cable/SX720 HS

kvbarkley — Tue, 12 May 2020 21:24:50 GMT

I have never had an issue using a USB cable to tranfer images from my many canon's to my many mac's.

But, in your case, I would have given up long ago and used a card reader. You might have one built in to your computer or monitor.

Re: Can't upload photos via USB cable/SX720 HS

cfkirchner — Tue, 12 May 2020 23:44:13 GMT

Oh yeah...that was always the tertiary plan, it's just the principle of the thing. That's eventually what I did, which is a lot like admitting defeat. I have a card reader slot on my lap top, but not on the home computer my wife uses...so I had to upload to onedrive, or whatever it is I use these days...