topic Re: Canon Image Gateway app wont show pictures although the camera said they were sent in Point & Shoot Digital Cameras

Canon Image Gateway app wont show pictures although the camera said they were sent

Lunaluna — Fri, 29 Dec 2017 10:45:19 GMT

My PowerShot SX530 HS sais the pictures have been successfully sent to Image gateway app o my phone, but when i Open the app, it still sais my library is empty. Help!!! I already tried cancellino all web services and re setting them.... No change

Re: Canon Image Gateway app wont show pictures although the camera said they were sent

Richard — Mon, 26 Mar 2018 20:53:11 GMT

Hi Lunaluna,
Thank you for posting.
I'm sorry for the delay in responding to your inquiry.
If you're still encountering difficulty, I recommend contacting our Technical Support tam. For contact options, please use this URL: http://Canon.us/ContactCF

Re: Canon Image Gateway app wont show pictures although the camera said they were sent

Monerz — Sun, 15 Dec 2019 12:11:54 GMT

What terrible service you offer. I have the same issue and you post a link to call your support team.
Downloaded the app (latest version) uploaded a Pic (several times) and not appearing in the app.
This is meant to be more convenient than using a USB cable, it's not worth my while calling your support team and mucking around with it for 2 hours. I may as well spend an extra 5 mins and use a cable.

Pathetic answer in this forum Canon.

Re: Canon Image Gateway app wont show pictures although the camera said they were sent

Monerz — Sun, 15 Dec 2019 12:23:13 GMT

Don't worry Canon, I'll do your work for you.
The way to solve this is to make sure all your settings are in the same time zone.
Camera timezone set to London.
Image Gateway (App) setting set to United Kingdom.
Image Gateway (web browser) set to United Kingdom.

2 seconds after making this change it started working. After changing it back, all pictures are gone again.
Post solutions in forums Canon and people will solve their issues easily, not have to mess around calling you, less demand for your call centre. It works for Apple and Microsoft.

Re: Canon Image Gateway app wont show pictures although the camera said they were sent

BurnUnit — Mon, 16 Dec 2019 16:59:38 GMT

@Monerz wrote:
Don't worry Canon, I'll do your work for you.

Really . . . ? Did you forget to use the "sarcasm" icon?

If I'm not mistaken, the moderators here are contributing their time on a voluntary basis. Sometimes they can provide a direct answer. When they can't, they make a recommendation to contact the people who more than likely can be of some real assistance.

And hey, you have a Merry Christmas too!

Re: Canon Image Gateway app wont show pictures although the camera said they were sent

Stephen — Mon, 16 Dec 2019 17:01:29 GMT

Hi, Monerz.

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.