topic Re: G7 XMark II shuts down when usb plugged into computer in Point & Shoot Digital Cameras

G7 X Mark II shuts down when usb plugged into computer

Pearson100 — Sat, 27 May 2017 19:45:57 GMT

I want to use CaptureWindow to import images to my computer. When I plug in the USB cord, the camera shuts down. Is this a driver issue? I had just downloaded all the software (DPP, CaptureWindow) from Canon's website today (I just bought this camera).

Thank you.

Re: G7 XMark II shuts down when usb plugged into computer

Waddizzle — Sat, 27 May 2017 19:52:06 GMT

@Pearson100 wrote:
I want to use CaptureWindow to import images to my computer. When I plug in the USB cord, the camera shuts down. Is this a driver issue? I had just downloaded all the software (DPP, CaptureWindow) from Canon's website today (I just bought this camera).

Thank you.

Sounds like a bad cable to me. How new is the camera?

I'm almost certain that model does not come with a USB cable. Where did you get yours? It might be a charging cable, not a data cable.

Re: G7 XMark II shuts down when usb plugged into computer

Pearson100 — Sat, 27 May 2017 20:14:33 GMT

I just bought the G7X today. And I've been using this cable for data transfer for other devices.

Re: G7 XMark II shuts down when usb plugged into computer

Waddizzle — Sat, 27 May 2017 20:28:46 GMT

@Pearson100 wrote:
I just bought the G7X today. And I've been using this cable for data transfer for other devices.

Where did you buy it? Take it back for a refund. I have come to dislike Big Box stores, especially Blue ones.

Re: G7 X Mark II shuts down when usb plugged into computer

newsense52 — Sun, 28 May 2017 19:40:17 GMT

Your camera is wifi capable, the USB function is disabled.