topic Re: canon sx720 won't connect agghhhh in Point & Shoot Digital Cameras

canon sx720 won't connect agghhhh

tony2 — Sat, 25 Feb 2017 21:21:43 GMT

Though I had it sorted. my canon sx 720 has now decided NOt to connect to the computer via WiFi i will resort to having to buy a cable as this product does not do what it says on the label i.e wi ficonnect, after all. It worked for a while but not now.

So frustrateing

Re: canon sx720 won't connect agghhhh

Richard — Sun, 26 Feb 2017 02:19:28 GMT

Hi Tony2,

Thank you for posting.

To allow us to better assist you, please let us know the platform to which you're trying to connect (Mac or Windows (incl version)).

Re: canon sx720 won't connect agghhhh

cloke — Sun, 26 Feb 2017 12:36:14 GMT

Any assistance on how to geting WIFI working on my SX720HS & windows 10 would be appreciate. Canon's manual does not mention windows 10.

Re: canon sx720 won't connect agghhhh

joano — Sun, 26 Feb 2017 22:17:55 GMT

Hello:

I am having the same problem connecting SX720 to a Macbook Pro. I am only the message "Device not found".

Thank you!

Re: canon sx720 won't connect agghhhh

tony2 — Mon, 27 Feb 2017 11:45:03 GMT

In the end I bought a cable that fixed my frustration and anger in seconds. Why is it everything is made so over complicated. I was told in stiore there is a constant stream of peole buying leads for cameras and printers.

Re: canon sx720 won't connect agghhhh

Waddizzle — Mon, 06 Mar 2017 12:55:31 GMT

@rutlap wrote:
I would like to point out that in other threads in this forum Canon product experts have confirmed that Canon cameras do not connect wirelessly to Mac computers running on macOS 10.11 El Capitan and macOS 10.12 Sierra because Canon Wireless CameraWindow application is not compatible with macOS.

Canon states in its own software release notes for the latest CameraWindow DC 8.10.10b update: „Wi-Fi connection is not available with 10.11/10.12“ (quote).

The Canon web site also list all recent CameraWindow software updates for macOS 10.11 El Capitan and macOS 10.12 Sierra as incompatible! https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/canon-software)

Canon Wireless CameraWindow software has been incompatible with macOS since macOS 10.11 El Capitan was released in 2015. 😞

Canon is wasting the time of thousands of its customers as Canon does not make it clear at the time of camera purchase that Canon cameras do not support wireless connection to Mac-computers. 😞

There is still no clarification from Canon about when OS El 10.11 El Capitan and 10.12 Sierra will be supported, - or if the company will ever support mac OS in this matter. 😞 😞 😞

You claim that Canon does not makeit clear "at the time of camera purchase...." Unless you bought your camera directly from Canon, then Canon was not involved "at the time of camera purchase."

https://shop.usa.canon.com/shop/en/catalog/powershot-sx720-hs

And, if you bought your camera from Canon, there is a disclaimer. You can read it at the above link. Please, tell the class what it says about MacOS. Here's a hint. It makes no mention of MacOS.

Re: canon sx720 won't connect agghhhh

Richard — Wed, 05 Apr 2017 19:34:10 GMT

Hi Rutlap,

Thank you for posting.

For systems using Mac El Capitan and Mac Sierra, we recommend the use Image Sync to transfer your images. For more on this transfer method, please click here.

Re: canon sx720 won't connect agghhhh

PBKingman — Fri, 02 Jun 2017 17:25:34 GMT

For Windows 10 on a PC go to Control Panel and do a search for "Media Streaming Options". Turn on media streaming.

Re: canon sx720 won't connect agghhhh

tony2 — Tue, 06 Jun 2017 08:39:21 GMT

Bizaarly I had to change/ renew my router , the camera now connects and down loads. Do not ask me why it now talks to teh computer.

Re: canon sx720 won't connect agghhhh

plafeber — Mon, 08 Oct 2018 20:49:32 GMT

That was THE answer to the question! Nobody would think that "Media streaming options" is the software to get a Canon camera connected to your PC unless you would know this. I was looking for Canon software everywhere. Thanks.

Re: canon sx720 won't connect agghhhh

HateCanon2 — Mon, 22 Jun 2020 21:38:04 GMT

What. An. Ordeal.
I have spent [wasted] so much time trying to get the camera & Windows 10 to connect.

Was successful a couple of random times for unknown reason(s).
Followed the installation instructions.
Followed the [out-of-date] video.
Frustrated by the obsolescence of the Gateway.
Finally had to register for yet_another_Canon_site to get to this thread.

Media streaming options seems — repeat, seems — to be the solution.

We'll see...

Re: canon sx720 won't connect agghhhh

ralfellis — Sat, 23 Jul 2022 20:01:33 GMT

That is a dead link.

What is Image Share?

Re: canon sx720 won't connect agghhhh

Waddizzle — Sat, 23 Jul 2022 20:33:50 GMT

@ralfellis wrote:
That is a dead link.
What is Image Share?

The links in this thread are several years old.

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/point-and-shoot-digital-cameras/long-zoom-cameras/powershot-sx720-hs?subtab=downloads-software https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/point-and-shoot-digital-cameras/long-zoom-cameras/powershot-sx720-hs?subtab=downloads-software