topic Re: connecting camera to U-Verse PC via wi-fi in Point & Shoot Digital Cameras

connecting camera to U-Verse PC via wi-fi

Paul17 — Fri, 02 Sep 2016 14:41:11 GMT

I cannot connect my Power Shot SX620 camera to my U-Verse networked PC and Canon customer support has not been able to help me. Has anyone had success with this ?

Re: connecting camera to U-Verse PC via wi-fi

Stephen — Fri, 02 Sep 2016 16:14:13 GMT

Hi Paul17,

So that the Community can help you better, we will need to know exactly what Canon equipment you're using, any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or Mac OS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Fri, 02 Sep 2016 16:27:27 GMT

My PC is running Windows 8.1 and has the Canon software installed. It is hard wire connected to my U-Verse router. I can wirelessly connect any of a number of devices to this network, but not my Canon PowerShot SX620 HS camera. I follow the instructions, the camera sees my U-Verse network, I enter the password, and the camera responds "Connection Failed". So, I am not even getting to my PC since I can't wirelessly connect to my U-Verse network.

I am well aware that I can use a USB cable to connect the camera to my PC - as I did with my earlier Canon camera - but the wi-fi capability is part of what I paid extra for when purchasing this camera.

Re: connecting camera to U-Verse PC via wi-fi

jrhoffman75 — Fri, 02 Sep 2016 16:57:38 GMT

Did you enable the indicated settings?

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Fri, 02 Sep 2016 19:29:28 GMT

Thanks, jrhoffman75 I went through the Wi-Fi Connection Setup again just now and the response was "already set".

Re: connecting camera to U-Verse PC via wi-fi

jrhoffman75 — Fri, 02 Sep 2016 19:49:34 GMT

But you still get Connection Failed when you go through the connection steps?

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Fri, 02 Sep 2016 19:59:39 GMT

That is correct. Note that I don't even get to see my PC from the camera because I can't log into my U-Verse network from it. I have no problem, however, logging into my U-Verse network wirelessly from laptop computers.

Re: connecting camera to U-Verse PC via wi-fi

jrhoffman75 — Fri, 02 Sep 2016 20:07:08 GMT

Maybe there';s some help here:

http://community.usa.canon.com/t5/PowerShot/PowerShot-SX530-not-detected/td-p/154552

Re: connecting camera to U-Verse PC via wi-fi

Waddizzle — Fri, 02 Sep 2016 20:08:45 GMT

@Paul17 wrote:
That is correct. Note that I don't even get to see my PC from the camera because I can't log into my U-Verse network from it. I have no problem, however, logging into my U-Verse network wirelessly from laptop computers.

Check your security settings for your wireless access point. The behavior you describe is consistent with their being a list of approved MAC addresses that can connect, while all olthers are ignored and rejected.

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Fri, 02 Sep 2016 20:37:09 GMT

Waddizzle - How can I know the MAC address of my camera ?

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Fri, 02 Sep 2016 21:05:35 GMT

I found the MAC address of the camera. Now to try that out !

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Sat, 03 Sep 2016 01:32:44 GMT

Well, I found the MAC address of the camera and figured out how to set it to be allowed by the U-Verse gateway - but I still get "Connection Failed". Thanks, anyway for the suggestion, I am definitely interested in / wanting other ideas.

Re: connecting camera to U-Verse PC via wi-fi

Waddizzle — Sat, 03 Sep 2016 12:21:45 GMT

@Paul17 wrote:
Well, I found the MAC address of the camera and figured out how to set it to be allowed by the U-Verse gateway - but I still get "Connection Failed". Thanks, anyway for the suggestion, I am definitely interested in / wanting other ideas.

from the product description of teh SX620 HS...

"Built-In Wi-Fi with NFCBuilt-in Wi-Fi with NFC allows you to wirelessly share your photos and movies with a linked smartphone or tablet as well as remotely control the camera from the mobile device by using the Camera Connect app. A dedicated Wi-Fi button is also featured on the camera body to expedite the process of connecting with a smartphone or tablet and sharing imagery between devices."

Your camera does not seem to be "networkable." It seems to be desigend to directly connect to smart phones and tables, not PCs via a LAN. THE NFC technology operates in a similar fashion.

https://www.usa.canon.com/internet/portal/us/home/support/

I suggest that you use the above link to download the manual, so that you can better understand how your camera works.

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Sat, 03 Sep 2016 12:40:40 GMT

Waddizzle - The manual has a whole section devoted to sending images to a computer via wi-fi. I have had a number of calls to Canon customer support about this problem (different person each time) and in each case they understood I was attempting to connect to a computer and, in fact, asked questions such as "How far are you from your wireless router?", "What operating system is on your PC?", "Can you wirelessly connect a laptop to your wi-fi network ?".

Re: connecting camera to U-Verse PC via wi-fi

Waddizzle — Sat, 03 Sep 2016 13:03:38 GMT

Sorry, I am still convinced that you do not understand how it works. They ask you those questions because they have to. If you understood how it worked, then you would understand why they ask.

Most people do not know how to ask technical questions because they do not understand the technology, which is not their fault. People fail to realize that the person on the other end of the phone cannot see your computer screen, camera, or smart device screen.

At what step does the connection process fail? Are you attempting to "WPS"? Does your "gateway" allow for "WPS"? Most people connect to an access pont, which usually is a router. There is no such hardware device as a "gateway.". A "gateway" is a virtual device, one that exists only in software.

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Sun, 04 Sep 2016 02:43:19 GMT

Waddizzle -

Sorry I have not responded earlier. I've been away from my computer.

The camera description on Canon's website says that the SX620 HS has both Wi-Fi and NFC and says "In addition to wirelessly transferring photos and videos through CANON iMAGE GATEWAY† to your computer ..." (underline mine). If you do a search on the Canon website for "Wi-Fi camera", three products are displayed - two EOS cameras and my SX 620 HS. In addition, when I go through the Wi-Fi connect procedure, the icon I select on the camera's screen is of a PC and the text says "Connect to computer". When I select the computer, I see my network SSID and "WPS Connection".

This U-Verse network uses a Pace/2Wire wireless router and yes it does have WPS. I have tried connecting by selecting my SSID and I have also tried the WPS method by depressing the WPS button on the router. In either case, the result is "Connection failed".

Re: connecting camera to U-Verse PC via wi-fi

jrhoffman75 — Sun, 04 Sep 2016 02:49:27 GMT

Maybe try ATT support assistance?

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Sun, 04 Sep 2016 02:57:10 GMT

jrhoffman75 - I tried ATT U-Verse assistance. They talked me through a few steps and then told me I would have to subscribe to their premium assistance (i.e. pay for it). I have also posted my problem on the ATT support group website but haven't had any responses there yet.

Re: connecting camera to U-Verse PC via wi-fi

jrhoffman75 — Sun, 04 Sep 2016 02:59:25 GMT

Looks like you've exhausted all avenues. Do you have access to a computer on a different network to try?

Re: connecting camera to U-Verse PC via wi-fi

Paul17 — Sun, 04 Sep 2016 03:12:28 GMT

jrhoffman75 - Yes, I have tried it on three other networks. All are "connection failed".