MB2020 error under Mac OS Catalina

Kapunakane — Sat, 07 Dec 2019 17:21:48 GMT

I am running Mac OS 10.15.1 (19B88) on a Macbook Pro. I installed the following printer drivers/software which I downloaded from the Canon website today:

mcpd-mac-mb2000-16_40_0_0-ea21_3.dmg

misd-mac-ijscanner14f-4_1_3-ea21_3.dmg

misu-mac-2_3_6-ea21_3.dmg

When I try to scan something, I receive the following error: jp.co.canon.ij.scanutility2.icadriver error -9958

I understand that the downloads that I installed should have corrected the error but they didn't.

Suggestions:

Thanks!

Re: MB2020 error under Mac OS Catalina

Darius — Wed, 11 Dec 2019 20:49:52 GMT

Hello, Kapunakane.

Try dragging the IJ Scan Utility folder from the Applications \ Canon Utilities folder, then reinstalling the IJ Scan Utility (misu-mac-2_3_6-ea21_3.dmg). That will ensure the IJ Scan Utility updates properly without any baggage from previous versions of Mac OS.

You may also wish to move any "Canon" entries from Mac HD -> Library -> Image Capture -> Devices to the trash and then reinstall the ICA Driver (misd-mac-ijscanner14f-4_1_3-ea21_3.dmg)

If the error persists when using the IJ Scan Utility, close it, power off the printer for ~ 10 seconds, then try scanning with Image Capture. Does an error also occur when scanning from Image Capture?

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MB2020 error under Mac OS Catalina

Re: MB2020 error under Mac OS Catalina