topic Re: Scan to email in Office Printers

Scan to email

floydbaggs — Thu, 05 Dec 2019 17:58:01 GMT

Hi All,

We have a new Canon 7570 III scanning to email all working fine, but the attachment is an Outlook Item with a PDF inside. How do I attach the PDF to theemail and not inside an Outlook Item?

Thanks!

Re: Scan to email

Stephen — Thu, 05 Dec 2019 18:13:11 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Re: Scan to email

shadowsports — Fri, 06 Dec 2019 01:35:58 GMT

Greetings,

We have 3 Image Runners all sending mail through Office 365. Received messages contain a .PDF attachment. As expected.

Can you describe your email configuration. In my experience, recived messages don't contain an Outlook Mail item with an embedded attachment.

Canon has excellent reseller support for your printer if you can't figure it out.