imageclass D1320 lcd screen still backlit but blank

scrap510 — Mon, 02 Dec 2019 18:36:14 GMT

Hi,

I tried turning it off and on; basically I can still make photocopies but cannot see any of the selections on the screen. The screen is still lit. Let me know if I need to get it replaced or there's other things I can try. Thanks!!

Re: imageclass D1320 lcd screen still backlit but blank

Darius — Wed, 04 Dec 2019 21:06:01 GMT

Hi, scrap510.

From your description of the D1320's display, it's a problem that will require service or replacement. If you are in the U.S., please contact us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays) for help determining which options are available.

If you are outside of the U.S., you may find the appropriate branch of Canon through the map at the Canon Global website.

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imageclass D1320 lcd screen still backlit but blank

Re: imageclass D1320 lcd screen still backlit but blank