topic Re: MF733cdw 2-sided scan does not work - - NEED SOLUTION for MF634cdw ?? in Office Printers

Re: MF733cdw 2-sided scan does not work - - NEED SOLUTION for MF634cdw ??

EdwardsCanon — Thu, 21 Nov 2019 09:00:08 GMT

Hi Patrice,

Thank you for your response to "raghu"

- - But, can that same solution also be used for the MF634cdw ??

Everything was working fine, but, recently the unit only scans 1 side, even though BOTH SIDES is selected.

Also, I had problems setting up because my new laptop does not have a DVD drive (very inconvenient). So, I had to obtain the files from the Canon website. Also, I accessed the unit via the IP website, and even though I am very computer savvy, was not particularly easy to utilize. If I had been able to use the DVD for set-up, would that method have prevented this from becoming a problem ??

PLEASE HELP !!

Thank you.

Re: MF733cdw 2-sided scan does not work - - NEED SOLUTION for MF634cdw ??

Darius — Fri, 22 Nov 2019 18:01:15 GMT

Hi, EdwardsCanon

The same steps for correcting 2-sided scanning for the MF733Cdw should work for the MF634Cdw. Remove the scanner drivers, restart the computer if prompted, and then re-run the scanner driver installation.

Regarding the WiFi setup, the setup without the CD is roughly the same as with it. Accessing the printer's options over the network using the printer's IP address is generally only needed for the Google Cloud Print setup. The remaining options are maintenance actions otherwise available through the printer's driver or maintenance utility.

If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

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Re: MF733cdw 2-sided scan does not work - - NEED SOLUTION for MF634cdw ??

EdwardsCanon — Sat, 23 Nov 2019 05:09:49 GMT

Thank you for your response.

Because I have several different files, please send me the exact files I need to install.

I also want to be able to scan from within Adobe Acrobat X (which it is currently set up to do - - and, is currently only scanning ONE side).

Thank you, again.