canonir 2525i which is loosing network connection

boomuser — Mon, 21 Jul 2014 14:04:08 GMT

I have canonir 2525i office printer which is loosing network connection. Every time that happens we restart the machine to enable it to start printing, this happens to 5 to 7 times a day. Its been running very well for the past two years just recently it began behavin life this. Its quiet frustrating working like this. I tried to change the network cable but yielded nothing. How do I get out of this problem?

The following are networking settings on the machine.

Network Information

Physical Interface:Ethernet Driver Settings:Transmission Rate:MAC Address:Use SNMPCommunity Name1:SNMP Writable1:Community Name2:SNMP Writable2:Dedicated Port:Use USB Device:

Ethernet

Auto Detect

100Mbps

00 1E 8F DB 67 BE

********

Off

Not Specified

Off

Startup Time :

IPv4 Settings IP Address SettingsDHCP:BOOTP:RARP:IP Address:Subnet Mask:Gateway Address :

Off

10.100.0.20

255.255.255.0

10.100.0.61

DNS SettingsPrimary DNS Server Address:Secondary DNS Server Address:Host Name:Domain Name:DNS Dynamic Update:

10.100.0.64

0.0.0.0

CanonDB67BE

unity.co.zm

Off

IPv6 SettingsUse IPv6:

Off

WINS ConfigurationWINS Resolution:WINS Server Address:

10.100.0.64

LPD Print SettingsUse LPD:

RAW Print SettingsUse RAW:Use Bidirectional:

Off

WSD Print SettingsUse WSD:Use WSD Browsing:Use Multicast Discovery:

Off

SNTP SettingsUse SNTP :Polling Interval:NTP Server Address:

Off

24 hours

FTP SettingsUse PASV Mode for FTP:FTP Extension:

Off

HTTP SettingsUse HTTP:

Proxy SettingsUse Proxy:HTTP Proxy Server Address :HTTP Proxy Server Port Number :Use Proxy within the Same Domain:Proxy Authentication SettingsUse Proxy Authentication:User Name:Password:

Off

********

Re: canonir 2525i which is loosing network connection

Tiffany — Mon, 21 Jul 2014 14:18:25 GMT

Hi Boomuser!

Thanks for posting! Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Thanks and have a great day!

Re: canonir 2525i which is loosing network connection

boomuser — Mon, 21 Jul 2014 14:30:59 GMT

Thank you so much for your reply. I'm in africa Zambia is it possible you can send me email address aswell of anyone I can contact?

Re: canonir 2525i which is loosing network connection

Tiffany — Mon, 21 Jul 2014 14:47:18 GMT

Please visit our global website www.canon.com and select your country for direct support options.

Thanks and have a great day!

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canonir 2525i which is loosing network connection

Re: canonir 2525i which is loosing network connection

Re: canonir 2525i which is loosing network connection

Re: canonir 2525i which is loosing network connection