topic Re: Cant Register My Imageclass MF642Cdw in Office Printers

Cant Register My Imageclass MF642Cdw

nycderek — Tue, 12 Nov 2019 15:02:07 GMT

I can't register my printer MF642Cdw

Error shows : Must start with 2 - 5 letters

I have a serial number that starts with 2 then 2 letters then 5 numbers but that message keeps popping up.

Any reason why it is not working?

Any help would be appreciated!

Re: Cant Register My Imageclass MF642Cdw

shadowsports — Wed, 13 Nov 2019 13:23:29 GMT

Greetings,

New printer, Call Canon 1-800-OK-CANON (1-800-652-2666) . They will be happy to help you correctly identify your serial number and point you in the right direction if there is a problem registering.

Re: Cant Register My Imageclass MF642Cdw

Darius — Wed, 20 Nov 2019 18:59:55 GMT

Hi, nycderek,

Currently, our product registration system does not allow registration of products starting with numbers, which affects the imageCLASS MF642Cdw. The problem has been escalated and is being corrected. I do not have an ETA for when that will be completed; you may need to try registering the printer every few days until the system has been successfully updated to allow it. Thank you for your patience.

In the case that you need it, product support for the MF642Cdw is still available, even if the printer is not registered.

If you have any further questions, or require any assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).