topic Re: Problem with MF632 scanner driver to computer in Office Printers

Problem with MF632 scanner driver to computer

STOWIN — Wed, 02 May 2018 16:33:48 GMT

I'm trying to scanner to my computer with a new MF632 and always get the same message.

"mf scan utility that is supported by the scanner you are using may not be installed on your computer"

But it's installed...

Please help!

Re: Problem with MF632 scanner driver to computer

Sonya1 — Wed, 23 May 2018 13:56:31 GMT

Hello STOWIN,

Based on the error message, the MF Scan Utility scanning software provided with your Color imageCLASS MF632Cdw is not installed on your Windows computer. Is there a Canon folder listed under All Apps or All Programs on your Start menu? If so, is the MF Scan Utility listed in the Canon folder? If the MF Scan Utility is not listed in the Canon folder or the Canon folder is not listed under All Apps or All Programs on your Start menu, I suggest you download and install the MF Scan Utility scanning software from the Software section on our web site using the steps at this LINK to restore your ability to scan.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Problem with MF632 scanner driver to computer

rjrx2 — Tue, 29 Jan 2019 03:14:10 GMT

Hi there. I"m having this exact same issue. I have installed all drivers and have reset/turned off both my laptop and the scanner several times to no avail. I continue to receive the same error message. Please help

Re: Problem with MF632 scanner driver to computer

Patrice — Mon, 04 Feb 2019 18:36:58 GMT

Hi rjrx2.

The MF Scan Utility is a separate download from the drivers. If you are using a Windows computer, please click the Windows Start button, and then select the Canon MF Utilities folder. Is the MF Scan Utility listed in this folder? If not, please click this link to download and install the software:

MF Scan Utiltiy (Windows)

If you are using a Mac computer, please open Applications > Canon MF Utilities. Is the program listed? If not, please click this link to download and install the scanner driver and software:

MF Scanner Driver and Utilities (macOS)

If you have any further questions, or require any assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: Problem with MF632 scanner driver to computer

BeerBilly — Fri, 20 Sep 2019 21:28:54 GMT

Downloaded from your link and I am still getting same error message that others are discribing

Re: Problem with MF632 scanner driver to computer

Patrice — Mon, 23 Sep 2019 19:52:44 GMT

Hi BeerBilly.

Which version of Windows or macOS are you using?

If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: Problem with MF632 scanner driver to computer

bleafy — Wed, 02 Oct 2019 22:59:52 GMT

I have the MF Scan Utility on my PC. I have uninstalled and reinstalled it mulitple times. I cannot scan from the printer to my PC nor can i start a scan from my PC. I can print fine so I know its not a network issue. I was able to scan fine for the last several months and it quit working a few weeks ago. Any clue or assistance.

Re: Problem with MF632 scanner driver to computer

Suzzz — Thu, 24 Oct 2019 21:12:04 GMT

I have been having this exact issue for weeks. I have re-installed everying including the scanner driver. It worked one time and then quit. Now I am getting a different message:

Cannot communicate with the scanner.
The cable may be disconnected, or the scanner may be turned off.
Check the scanner status and try again
Scanner driver will be terminted.

Code: 155,0,0

The scanner is not off and I can print with no issues. I just can't scan. I have tried calling Support and was on hold for 18 minutes yesterday and no one ever answered. I am very frustrated and need a resolution to this problem. Any help you can offer would be greatly appreciated.

Re: Problem with MF632 scanner driver to computer

Suzzz — Thu, 24 Oct 2019 22:33:14 GMT

I waited a full 58 minutes today to speak with someone and got cut off right after he answered my call. He had my name and phone number but it's now 30 minutes later and no one has called me back.

Re: Problem with MF632 scanner driver to computer

donFL352 — Wed, 06 Nov 2019 22:10:38 GMT

I have not been able to scan using the SCAN TO EMAIL method on the printer

it worked just fine up til last month, i upgraded my modem and router, and ever since then

it wont scan to my email - printer is direct connect to my network and prints just fine

ive checked all settings and they are in it and correct as far as my email info and such

i am running IOS mac catalina 10.15.1 which may be the issue too im not sure. it worked good before my mac update to catalina. Is anyone else with this printer getting this problem ?

i do not use software so dont advise me to put software on my computer.

Re: Problem with MF632 scanner driver to computer

donFL352 — Wed, 06 Nov 2019 22:13:04 GMT

i cant use the software it says

im on mac catalina 10.15.1

Re: Problem with MF632 scanner driver to computer

donFL352 — Wed, 06 Nov 2019 22:26:29 GMT

same here - get your **bleep** together CANON

fix your utilities software to work with mac catalina

Re: Problem with MF632 scanner driver to computer

BeerBilly — Thu, 07 Nov 2019 15:25:28 GMT

I too, was on hold for well over an hour.and i never spoke to anyone; just cut off. There is no support at Cannon for products. I am going to buy something else.

Re: Problem with MF632 scanner driver to computer

Darius — Wed, 20 Nov 2019 18:26:19 GMT

Hi Suzzz, DonFL352, and BeerBilly,

I'm sorry to hear about the bad experiences calling Canon customer support. I can assure you that your feedback is reaching our ears, and we are actively working to reduce wait times and to improve the customer experience.

The current drivers released for the imageCLASS MF632Cdw on OS 10.15 (Ver. 2.15.1) are beta drivers. In some cases they will be able to restore printing and scanning to this model on OS 10.15, while in others they may not install correctly. The fully-functional updated drivers are due either by the end of this month (Nov. 2019), or the first week of December (2019).

Until the fully-updated OS 10.15 drivers are released, I recommend having at least one Mac OS computer of OS 10.9 through 10.14, or a compatible Windows computer, from which the printer may be shared.

If you have any further questions, or require any assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: Problem with MF632 scanner driver to computer

murfemersed — Mon, 30 Dec 2019 22:25:31 GMT

I have tried on my Windows 10 Pro laptop to install this mysterious MF Scan Utility that doesn't even exist on the downloads page. Now, the setup for the generic driver, the first one on the downloads page for this printer/scanner has a place to select the scanner driver. See images below...

But once you start the installation, nothing really happens and it almost times out and the MF Driver is never listed, and the scan function still doesnt' work. I like to think i'm a bit of a nerd for this stuff, but this is ridiculous. What gives?!!!!!

The following is the only way to make the scanner work: You have to download Windows Scan from the Microsoft Store and select your printer/scanner from the dropdown. Now why would a 3rd party free utility work better than your custom software?! this is absolutely ridiculous!!

Re: Problem with MF632 scanner driver to computer

Darius — Fri, 03 Jan 2020 19:39:45 GMT

Hello murfemersed.

The MF Scan Utility may be found on the MF632Cdw's Drivers & Downloads page, on the Software tab.

The directions for using it may be found in the MF Scan Utility Online Manual.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Problem with MF632 scanner driver to computer

Plowshares — Mon, 06 Jan 2020 17:09:12 GMT

Same problem as the others. Sometimes, pulling the plug and rebooting the printer will let me scan one page, but then the error message 155,0,0 returns. It seems obvious Canon has a coding problem with the Scan Utility that was updated in 2019, but won't admit it. As my machine is now out of expensive toner, it is headed from ebay with a warning. Glad I found out it is junk before investing more in toner!

Re: Problem with MF632 scanner driver to computer

murfemersed — Mon, 06 Jan 2020 22:37:55 GMT

Hello Darius! and thank you for solving this. Marking it as the solution is also evading me. I think we have a serious UX design issue on your website. The 'tab' for software went completely unnoticed to me as it's greyed out and somewhat aligns with the columns of the information in the table below. It's not very indicative of another/hidden content area. Also, shouldn't this be part of the printers driver package on the driver tab? I will concede that it now works and I am scanning without issue. I am a web designer and I couldn't for the life of me realize that the Software tab was a clickable link with downloads. I think some basic styling, or maybe some inline icons would wake these tabs up a bit. Thanks again for your help and have a great day!!