topic MF731Cdw, paper jam clear error in Office Printers

MF731Cdw, paper jam clear error

keithlinsley — Thu, 03 Oct 2019 12:41:00 GMT

I had a paper jam in this printer, MF731Cdw which I think I resolved. But I can not clear the error message so machine will no longer print or copy. I have worked on this machine for well over two hours looking for any additional paper jams according to the 5 step procedure as presented on the display. The display error message says that paper jam is in the back but after an exhaustive search I have been unable to locate any paper jam and I can not clear this error message. Help!

Re: MF731Cdw, paper jam clear error

Patrice — Thu, 03 Oct 2019 22:19:51 GMT

Hi keithlinsley.

It appears that this issue will need additional troubleshooting with our telephone support group. Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: MF731Cdw, paper jam clear error

keithlinsley — Fri, 04 Oct 2019 13:59:29 GMT

Thank you