topic Re: d420 scan start key with windows 8.1 in Office Printers

d420 scan start key with windows 8.1

pbconsultant — Mon, 30 Jun 2014 05:33:10 GMT

I installed the latest driver as instructed but the only way I can get the scan to work is to create a shortcut to the C:\Program Files (x86)\Canon\MF Toolbox Ver4.9\mftbox but the start key on the printer in scan mode just brings up an empty box.

Anyone know a fix for this?

ImageClass D420

Re: d420 scan start key with windows 8.1

Patrice — Wed, 02 Jul 2014 14:53:34 GMT

Hi pbconsultant.

I will be glad to assist you.

I recommend setting the MF Toolbox as the default program in the scanner properties. Please follow the instructions below:

1. Please open the [Devices and Printers].
2. Right-click on the D400/420 Series and select [Scan Properties].
3. Click on the [Events] tab.
4. The prompt will appear. Select the MF Toolbox program under "Start this program".
5. Select [Apply] or [OK].

6. Perform a scan using the [Start] button.

I hope this information is helpful to you. Should the error persist, or you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: d420 scan start key with windows 8.1

pbconsultant — Tue, 08 Jul 2014 00:53:50 GMT

could not get past step 2.
Would not display anything on properties screen - prompts do you want to allow windows to modify this and I say yes and nothing happens.

Re: d420 scan start key with windows 8.1

Patrice — Tue, 08 Jul 2014 17:58:17 GMT

Thank you for your reply, pbconsultant.

Based on the error you are experiencing, I recommend that you contact our live telephone technical support. I understand that the forum may be your preferred method of communication, however, the real-time feedback with the telephone representative will be more beneficial in this case. Please call 1-800-OK-CANON (1-800-652-2666).