topic Re: Canon MF634 wont scan both sides in Office Printers

Canon MF634 wont scan both sides

vicm333 — Sun, 08 Sep 2019 18:31:57 GMT

Greetings,

I bought a Canon ImageClass MF634cdw scanner/printer this year and it was working fine. I use the Canon MF Scan Utility and it will work when scanning single sided. However, if I click the box to scan both sides under Settings, then when I try to scan nothing happens. It "thinks" for a moment then nada. I've tried restarting and tried changing other settings to no avail.

Any tips?

Thanks.

Re: Canon MF634 wont scan both sides

Skipbech — Tue, 10 Sep 2019 03:07:55 GMT

I have the same problem. Any solutions?

Re: Canon MF634 wont scan both sides

Patrice — Wed, 11 Sep 2019 17:22:31 GMT

Hi vicm333.

Which version of Windows or macOS are you using? Also, are you able to make a 2-sided copy directly from the feeder?

We look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: Canon MF634 wont scan both sides

vicm333 — Wed, 11 Sep 2019 17:28:39 GMT

I'm running Windows 10. I put the document in the feeder when i try to scan it - i've never tried to make a 2-sided "copy", so not sure about that.

Re: Canon MF634 wont scan both sides

Skipbech — Thu, 12 Sep 2019 17:45:58 GMT

I have 3 computers that use the scanner, all are running Windows 10. I can send,and pull 1 sided scans just fine. When I check the scan both sides button in the MF Scan Utility it never starts the scan, and eventually ends with an erroroccured, there is no error code.