topic Re: Scanner scrambling images in Office Printers

Document Feed scans are scrambled

bznbuilder — Tue, 10 Sep 2019 18:39:07 GMT

I've had my MF731C for about 6 weeks. For the first 3 weeks, everything worked fine. Then when I scan with the doc feeder, I get a totally scrambled image. Flatbed works fine, firmware is up to date, printer is fine. Even tried using the feed scanner with other computers and got same result. Nothing changed other than the results of the scanner... Please help. Screen shot below....

Scanner scrambling images

bznbuilder — Wed, 11 Sep 2019 00:11:29 GMT

Had my printer about 2 months. Everything was working fine, then the auto feed scanner started producing weirdness. Updated firmware, changed computers, restarted...same issue. Everything else on the machine works fine. Flatbed scan works fine. Please help...

Re: Scanner scrambling images

Patrice — Wed, 11 Sep 2019 17:27:43 GMT

Hi bznbuilder.

Does this issue happen when making a copy using the document feeder? Also, do all of your computers run macOS? If so, please start the scan using the IJ Scan Utility and verify if the image is distorted when using the document feeder:

We look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).