topic Re: Unable to Register MF743cdw in Office Printers

Unable to Register MF743cdw

sharmelan — Fri, 23 Aug 2019 22:16:22 GMT

Since the purchase; over a month ago, I am unable to Register my Canon MF743cdw.

The error is on the Serial number itself. Message - "Must start with 2 - 5 letters".

Unfortunately my Serial number does not start with 2-5 Digits for this series of printer. I've verified the Physical Sticker and the Interface to ensure that I do not have a typo or a misinterpretation.

Canon, when would be a convenient time for you to make this correction on your database? so people can Register for the 3 Year Warranty thats being promised with Products.

Re: Unable to Register MF743cdw

shadowsports — Sun, 25 Aug 2019 13:30:16 GMT

If you give Canon a call, I'm sure they will help. 1 (800) 652-2666

Re: Unable to Register MF743cdw

Patrice — Mon, 26 Aug 2019 20:34:28 GMT

Hi sharmelan.

I definitely understand how frustrating this issue can be. Our engineers are aware of the issue and working on a resolution. In the meantime, please call our telephone support group so that your CarePAK can be registered. Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).