topic Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER in Office Printers

Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

etp — Thu, 12 Oct 2017 07:43:00 GMT

I need to find out how to scan direct to a folder on my computer when connected by USB. Microsoft Win/FAX seems to work fine but I would like to scan direct from the 733 to a designated folder. I get a generic error message after a time out.

Win 10 64 bit.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

etp — Mon, 16 Oct 2017 09:59:58 GMT

Tried loading the utility but I do not see any menu items for it and it did not help. Also updated the printer driver.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

etp — Tue, 17 Oct 2017 09:50:48 GMT

Ok, reloaded all the software from the disk and that fixed the scan issue. Online software did not work.

Now how do you change the destination folder?

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

etp — Fri, 20 Oct 2017 08:49:13 GMT

Also it will only scan one side in COMP mode on the 733 panel. USB scans both sides.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Danny — Fri, 20 Oct 2017 12:53:40 GMT

Hi, etp!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Sonya1 — Fri, 20 Oct 2017 13:56:56 GMT

Hello etp,

When you scan using the buttons on the operation panel of your Color imageCLASS MF733Cdw, by default, the scanned data is saved to your "Documents" folder. A subfolder named with the scanning date is created, and the data is saved to that folder. If you want to direct where the scanned data is saved on your computer, you will need to make this change using the MF Scan Utility.

Please follow these steps to change where the scanned data is saved when using the printer's operation panel to scan:

1. On the Windows desktop, double-click MF Scan Utility to open it.

Note: You can also open the MF Scan Utility by clicking [Start] on the Windows task bar, [All Apps], [Canon], [MF Scan Utility].

2. Click on "Settings..." (in the bottom right corner). The Settings dialog window opens.

3. Click on the Scanner tab ( icon with a picture of a scanner with an arrow pointing down).

4. Click on one of the scanning buttons (i.e. "Color Scan", "B&W Scan", etc.).

5. In the "Save Settings" section, click on the down arrow for "Save in" then choose your location or "Add" to browse to a different location to add.

6. Click "OK".

Now when you scan using your printer's operation panel, the scanned data will be saved to the location you have pre-selected.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

etp — Sat, 21 Oct 2017 08:49:55 GMT

Found it, but after that system update droped by MS this week, it says connect to computer. So I went in and did a WIN FAX/SCAN and all seems to be working again from the 733 panel.

Still can't do a double sided scan to computer from the 733 panel. USB still works fine.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Sonya1 — Mon, 23 Oct 2017 14:09:20 GMT

Hello etp,

Since you are no longer able to scan with the MF Scan Utility after Microsoft performed an update, I suggest you uninstall the current drivers and MF Scan Utility scanning software then download and reinstall the drivers and updated MF Scan Utility from our web site to resolve your issue. Since there is limiation on characters in the forum, click HERE to view the steps to uninstall and resinstall from our web site (disregard the section about the Patch for Network Scan, USB Scan, this is for other models).

Also, to scan double sided, you would check the box "Scan both sides when scanning from the feeder" in Scan options of the MF Scan Utility. Click HERE for an example.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

etp — Mon, 23 Oct 2017 16:34:15 GMT

That worked, many thanks!

I did not need to reinstall software as it magically started working after using MS SCAN?FAX.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

James_C — Thu, 26 Oct 2017 15:51:44 GMT

Hi etp,

You are welcome. I am glad the issue has been resolved for you.

If you need further assistance, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

etp — Thu, 17 May 2018 09:16:43 GMT

Scanner not working again in Windows. Trying to install master software package and I get a cannot connect message. However it works fine except for the scan from windows. Redoing FW at this time.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

etp — Thu, 17 May 2018 09:22:33 GMT

New FW seemed to have fixed it.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

run75441 — Fri, 21 Jun 2019 15:39:25 GMT

Hello:

When I load documents into the top scanner/printer feeder on the top pf the MF733Cdw printer scanner, I get an error message after 10 or 20 seconds after using the touch screen. If I try again, it will say not connected to the computer. If I lift the top lid an place a page on the screen, I can scan singular pages. It does not appear the printer is recognizing pages to scan from the feeder although it will print from that feeder.

Thank you.

Regards,

Bill

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Patrice — Mon, 24 Jun 2019 16:51:11 GMT

Hi run75441.

I need to ask a few questions so that we can best assist you. Please answer the questions below:

1. Please open the IJ Scan Utility on the computer, and then select [Settings]. Next, select [Document Scan] in the left column. is the [Scanning Method] set for [Auto Mode] or [Platen]?

2. Does this error occur if you start the scan from the computer using the IJ Scan Utility?

3. Which version of Windows or macOS are you using?

4. Are you able to make a copy from the document feeder?

I look forward to your reply. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

run75441 — Mon, 24 Jun 2019 17:09:54 GMT

Patrice:

1. Set for Auto.

2. No, it occurs when I use the touch screen on the scanner / copier. For some reason the upper feeder does not detect multiple copies in it and error messages it when I touch start.

3. Windows 10.

Regards,

Bill

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Patrice — Fri, 28 Jun 2019 16:32:17 GMT

Thank you for your response.

It does appear that there may be an issue with the document feeder. Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays) for further assistance.

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

run75441 — Thu, 08 Aug 2019 20:01:06 GMT

Hi again:

The printer scanner I have is a Color Image Class MF733Cdw. I did get the scanner to work again; but I lost the ability to print. The message I am getting i "Error Printing Canon MF733Cdw UFRII in error state.

Since I got this printer I have not replaced the ink cartrdges and have not printed much on it. I was thinking these might only be demo cartrdiges?

Can you help please?

Regards,

Bill

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Patrice — Mon, 12 Aug 2019 17:02:20 GMT

Hi Bill.

If there is no error on the display screen of the printer, please uninstall and reinstall the drivers by following the steps below:

NOTE: If the printer is connected via a USB cable, disconnect the cable until the setup program indicates to reconnect the printer to the computer.

1. Open Control Panel > Devices and Printers.

2. Right-click on the icons for the MF730C Series, and then select See What's Printing. If there are any documents in the queue, please delete them.

3. Right-click on the MF730C Series icons and select Remove Device. Remove all icons for this printer.

4. Return to Control Panel, and then select Programs & Features > Uninstall a Program.

5. Select the MF730C Series Driver, and then click Uninstall. Follow the prompts to uninstall the files.

6. Restart the computer.

Once the computer has restarted, please click this link to download and reinstall the drivers:

MF731CMFDriverV5401W64usEN.exe

If the error persists, after the drivers have been reinstalled, please call our telephone support group at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).