topic Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP! in Office Printers

Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

luvmyblues — Sun, 21 Jul 2019 23:33:29 GMT

So I replaced a yellow ink cartridge just as the printer told me - I had to push that cartridge VERY hard to get it all the way in. Now I am getting this error code. I see many have had same problem but with other models, so I'm hoping someone can guide me who has experience with this model.

Thanks!

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

Patrick — Mon, 22 Jul 2019 18:18:26 GMT

Hi luvmyblues,

Please disconnect the power cord for 30 minutes. After that time, please reconnect the power cord and turn your printer on.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

luvmyblues — Tue, 23 Jul 2019 01:27:26 GMT

this did not work

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

luvmyblues — Tue, 23 Jul 2019 01:50:58 GMT

DID NOT WORK!

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

Michael — Tue, 23 Jul 2019 19:28:38 GMT

Hello.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

luvmyblues — Wed, 24 Jul 2019 23:54:59 GMT

I am calling and have been on hold for awhile. Is there a chat option?