topic Re: NEED HELP ON MF4770n after update driver cannot use scanner. in Office Printers

NEED HELP ON MF4770n after update driver cannot use scanner.

Immortaltale — Sun, 21 Jul 2019 03:24:56 GMT

I'm using windows 7 64 bit system and use USB cable to connect printer to computer. After I did a printer driver update my scanner stops work. When I use tool box to scan document It shows this.

Re: NEED HELP ON MF4770n after update driver cannot use scanner.

shadowsports — Sun, 21 Jul 2019 15:18:34 GMT

Greetings,

Use System Restore or roll back the driver to the version that worked previously.

Re: NEED HELP ON MF4770n after update driver cannot use scanner.

Immortaltale — Sun, 21 Jul 2019 16:28:07 GMT

Tried everything, I unstalled driver and switch to the old driver and have the same issues.

Re: NEED HELP ON MF4770n after update driver cannot use scanner.

Patrice — Mon, 22 Jul 2019 17:44:43 GMT

Hi Immortaltale.

Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A telephone representative will be able to assist you with getting this issue resolved quickly.

Re: NEED HELP ON MF4770n after update driver cannot use scanner.

Immortaltale — Tue, 23 Jul 2019 01:40:18 GMT

Thanks for you reply, I solved my problem by upgrade my system to windows10, thanks!