topic Re: Canon imageRUNNER 1022iF printing and duplex problem in Office Printers

Canon imageRUNNER 1022iF printing and duplex problem

valentinrozman — Wed, 17 Jul 2019 07:13:47 GMT

Hi, we are having problem with the Canon iR 1022iF printer. It started to behave strangely when printing multiple-page PDF files. From the attached samples of print, you may see that some letters were not printed, prints have been scaled up and cut off. Our iMac computer is using macOS Mojave version 10.14.5 operating system. I tried to install the latest driver here:

https://www.canon-europe.com/support/products/imagerunner/ir1022if.html

However, this driver does not support duplex printing like his printer is capable of. So the only option that I had was to install generic Apple PCL driver 2.1 for this printer. Until recently we were able to print all document just fine, including duplex using this driver. However, now the printer is behaving like crazy and we do not know what to do.

Is anyone else using the same printer with a combination of official Canon driver and OSX system and is able to duplex print?

Valentin

Re: Canon imageRUNNER 1022iF printing and duplex problem

Danny — Wed, 17 Jul 2019 12:38:29 GMT

Hi, Valentin!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: Canon imageRUNNER 1022iF printing and duplex problem

valentinrozman — Wed, 17 Jul 2019 13:20:53 GMT

Hi, Danny,

we are from Slovenia and we got a reply from Canon Slovenia that they also can not test the driver since they do not have this type of printer available anymore. They told us to contact the nearest Canon printer repair shop and gave us the address. However, I wanted to verify if any other user of this printer has the same problem with the original Canon driver as we have, regardless of where they are in the world.

Valentin