topic Re: After W10 update 1903 Canon MF scanner does not start (MF8230cn) in Office Printers

After W10 update 1903 Canon MF scanner does not start (MF8230cn)

jouko12341 — Sun, 23 Jun 2019 11:49:35 GMT

After updating W10 update 1903, Canon scanner stop working. Deleting/ Installing Canon driver does not help.

Tried to start Canon MF Netword Scan utility --> won't start

Printing works fine.

Re: After W10 update 1903 Canon MF scanner does not start (MF8230cn)

Porcha — Sun, 23 Jun 2019 12:37:02 GMT

Hi jouko12341,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Re: After W10 update 1903 Canon MF scanner does not start (MF8230cn)

cortalex — Tue, 25 Jun 2019 22:15:43 GMT

Hi, I live in the United States and am having a siimlar problem with a MF247dw. Do you know of a solution?

Re: After W10 update 1903 Canon MF scanner does not start (MF8230cn)

Patrice — Mon, 01 Jul 2019 18:23:41 GMT

Hi Cortlex.

So that we can best assist you, is there an error message that appears on the computer when you attempt to start the scan? Also, have you tried completely uninstalling and reinstalling the drivers and scan utility by following the instructions below?

1. On your computer, open [Control Panel] > [Devices and Printers].

2. Right-click on the MF240 Series printer, and then select [Remove Device].

3. Return to [Control Panel], and then select [Programs] or [Programs and Features] > [Uninstall a Program].

4. Double-click on the MF Scan Utility, and then follow the prompts to uninstall the files.

5. Next, double-click on the MF240 Series, and then follow the prompts to uninstall the files.

5. Restart the computer.

Once the computer restarts, please click the link below to download and reinstall the drivers:

MF240SeriesMFDriverV2175W64usEN.exe

After the drivers have been reinstalled, scan a document.

If you need immediate assistance, or continue to experience an issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: After W10 update 1903 Canon MF scanner does not start (MF8230cn)

cortalex — Mon, 15 Jul 2019 21:15:02 GMT

I followed these steps, but it didn't work. I'm still getting the message: "MF Scan Utility that is supported by the scanner you are using may not be installed on your computer. Install the appropriate MF Scan Utility, and then perform the operation again."