topic Unable to finish processing MP driver install in Office Printers

Unable to finish processing MP driver install

SDM — Mon, 01 Jul 2019 17:10:19 GMT

When going through the print driver installation process for a MB5120, it gets to the last step in the installation and sits spinning saying, "Processing. Please wait..." and then after at least 10 mins. it says it cannot install MP Drivers please Start Over. The driver install worked fine on one of our computers, and now the other 2 we keep getting this same error at the end of the install. Please help. Tried unistalling and reinstalling several times, and tried turning off all firewalls. Still nothing gets it past the last step.

Re: Unable to finish processing MP driver install

SDM — Mon, 01 Jul 2019 19:01:10 GMT

I have narrowed it down to wired LAN connection only for not being able to process the installation of the drivers.

Re: Unable to finish processing MP driver install

ArthurJ — Tue, 02 Jul 2019 16:36:22 GMT

Hi SDM,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please dial 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.