topic Re: MF743 feeder scan issues in Office Printers

MF743 feeder scan issues

Nwsw — Wed, 26 Jun 2019 01:29:57 GMT

I have a Canon MF 743.
when I scan with the feeder it cuts off the left side of the page. why? how to fix it?

Re: MF743 feeder scan issues

Patrice — Fri, 28 Jun 2019 17:02:42 GMT

Hi Nwsw.

Please lift the platen cover and verify if you see anything on the rectangular portion of glass that may be causing the issue:

If cleaning the glass does not resolve the issue, or you are unable to locate an obstruction, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A representative will be able to further assist you.

Re: MF743 feeder scan issues

Nwsw — Fri, 28 Jun 2019 17:07:44 GMT

Hello I found the Issue, I was using the Windows "scan" app and that must be the problem because I switched to the "MF scan utility" and it works fine now. Thanks.