topic Re: MB5020 Stuck on "Sending Fax" even after resetting all and disabling fax programs on P in Office Printers

MB5020 Stuck on "Sending Fax" even after resetting all and disabling fax programs on PC. Help.

sean305 — Sat, 22 Jun 2019 22:03:27 GMT

Hello,

Please help me with a Canon MB5020 multifuntion printer that's 3 months old.

For no reason, I have been unable to print over a WiFi as the print spooler indicated that "another operation" has the printer busy. On the MFP display, the message "Sending Fax" shows, even after restarting and resetting over and over.

I have removed and reinstalled my printer drivers but the problem persists.

I have even removed all fax programs from my PC and made sure any spool is empty.

I have upgraded the latest firmware.

Please advise.

I would hesitate to buy another Canon printer, although I find that it has the best ADF on the market, because of this infuriating problem.

Thanks.

Re: MB5020 Stuck on "Sending Fax" even after resetting all and disabling fax programs on P

shadowsports — Sun, 23 Jun 2019 00:48:21 GMT

Greetings,
Take your pick. Seems to be an issue with more than one model.

Stuck Sending Fax

Re: MB5020 Stuck on "Sending Fax" even after resetting all and disabling fax programs on P

ArthurJ — Thu, 27 Jun 2019 18:19:36 GMT

Hi sean305,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.