topic Re: Maxify MB5120 Random Pages Upside Down when Duplex Scanning in Office Printers

Maxify MB5120 Random Pages Upside Down when Duplex Scanning

prunenoveggie — Sun, 05 May 2019 07:00:20 GMT

Hello,

I just purchased an MB5120 that I have been using to scan music books. I have been using the ADF for Duplex Scanning. Most of the time it turns out alright, but every once in a while the back side of certain pages will scan upside down. If I scan a stack of 50 pages (double sided), all of the pages will have the correct orientation except for 1 or 2, which will be 180 degrees off (making them appear upside down in the PDF). As I said, most of the time it works fine, but I would rather not have to look through every page to make sure the orientation is correct.

Does anyone know why this happens? Is there anything I can do to prevent it?

Thanks!

Re: Maxify MB5120 Random Pages Upside Down when Duplex Scanning

shadowsports — Sun, 05 May 2019 14:04:37 GMT

Greetings,

Page orientation does not change randomly mid-stream during continious scan operation.

Note that the ADF has a 50 page mximum limit.

Flatbed: 8.5 x 11 (Letter); ADF - 50 Sheet Capacity
ADF: 8.5 x 14 (Legal); ADF - 10 Sheet Capacity

If this is happening, verify that the pages in question are in fact being fed into the ADF properly (orientation). If you confirm this and can reproduce the behavior consistently, you need to contact Canon.

Re: Maxify MB5120 Random Pages Upside Down when Duplex Scanning

prunenoveggie — Sun, 05 May 2019 21:34:29 GMT

Rick,

Thanks for your response. I have not been scanning more than 50 sheets at a time (usually 30-40). The pages are all being fed into the ADF with the same orientation. The problem is that occasionally 1 or 2 pages will be scanned upside-down relative to the other side of that sheet (e.g. one side of the page will scan right-side up while the other side of that same page is scanned upside-down). I wouldn't call it consistent behavior, as it occurs randomly and infrequently. But it does mean I have to double-check every page to make sure the problem did not occur (and correct it if it did).

Does it sound like there's an issue with my printer? Is there anything I could try that might prevent this from happening? It just seems like a very strange, inconsistent problem, so I'm not sure what to do about it.

Thanks again!

Re: Maxify MB5120 Random Pages Upside Down when Duplex Scanning

shadowsports — Tue, 07 May 2019 14:00:36 GMT

I believe it's related exclusively to software. The behavior isn't a hardware malfunction.

Re: Maxify MB5120 Random Pages Upside Down when Duplex Scanning

Caemene — Wed, 08 May 2019 05:43:49 GMT

Hi pruneoveggie,

With the information provided adjusting a setting within the scanner software may resolve the issue. Please perform the steps below:

Open the CANON IJ SCAN UTILITY Program
Click on SETTINGS in the bottom right corner.
Click on DOCUMENT SCAN on the left side.
Locate SCAN OPTIONS on the right side.
Select the Plus sign (+) next to IMAGE PROCESSING SETTINGS
Click on the box next to DETECT THE ORIENTATION OF TEXT DOCUMENT AND ROTATE IMAGE.
In the upper left corner click on the MIDDLE icon.
Click on SAVE TO PC (DOCUMENT) on the left side.
Perform steps 4 - 6 again.
Press OK.
Perform scan again.

Re: Maxify MB5120 Random Pages Upside Down when Duplex Scanning

prunenoveggie — Wed, 08 May 2019 06:09:11 GMT

Thanks! I'll test this when I get a chance, but I'm pretty sure this will fix my issues. I didn't notice that little box, and didn't realize this setting existed!

Thanks again!

Re: Maxify MB5120 Random Pages Upside Down when Duplex Scanning

classer — Sun, 09 Aug 2020 19:54:39 GMT

This does the trick. My handwritten pages were randomly scanning upside down. Not any more.