topic Re: MB5420 in Office Printers

MB5420

BCGray — Thu, 11 Apr 2019 19:17:23 GMT

Go to print and the printer cycles the "Sending Fax" message, and the message that comes up on the computer is "Printer is preforming another task" It is not connected to a phone line.

To get it back to workingI have to reboot computer and unplug printer, replug, then shut it down and restart printer.

OS Windows 10

Re: MB5420

ArthurJ — Wed, 17 Apr 2019 19:23:12 GMT

Hi BCGray,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: MB5420

BCGray — Wed, 17 Apr 2019 19:28:16 GMT

I think I have found the solution. I went to the Canon site and downloaded a new driver made in 12/18 and that seems to be the cure.

I think all this came about shortly after the Windows 10 update in January.