topic Re: Stopping a Fax in Office Printers

Stopping a Fax

psanderson — Thu, 04 Apr 2019 16:30:12 GMT

My Cannon Maxify MB2700 series printer has been trying to send a fax, not initiated by me, for over an hour. The STOP button does not work to cancel it and I have also turned the printer off, waited a few minutes, and then turned it on again and the same fax is still sending. I need to print some other documents. What should I do?

Re: Stopping a Fax

shadowsports — Fri, 05 Apr 2019 13:33:37 GMT

Have seen a few reports from others stating the same behavior (various models).

How is your printer connected in your environment?

Do you have a telephone line connected?

What operating system are you using?

Re: Stopping a Fax

psanderson — Fri, 05 Apr 2019 14:50:06 GMT

Rick, thank you for your response. My daughter knew how to re-install and update the drivers and everything seems to be working fine now. I have no knowledge to explain how she did it.

Psanderson

Re: Stopping a Fax

shadowsports — Sat, 06 Apr 2019 02:59:29 GMT

Greetings,

The uninstall and reinstall of the printer's drivers is the same information posted by others which I found as well.