topic MB2720 requires troubleshooter in Office Printers

MB2720 requires troubleshooter

aburntiger7231 — Mon, 25 Mar 2019 02:50:02 GMT

My MB2720 refuses to print from my laptop (wireless) unless I run the troubleshooter. I send the print job to the printer, it says "error. the printer is unable to print". If I then run the windows printer troubleshooter it will print. The troubleshooter shows no problems.

Re: MB2720 requires troubleshooter

aburntiger7231 — Tue, 26 Mar 2019 05:53:55 GMT

Bueller........Bueller......

MB2720 requires troubleshooter

aburntiger7231 — Thu, 28 Mar 2019 17:36:25 GMT

No responses on the other forum so I will try here. My MB2720 won't print from my laptop unless I run the troubleshooter. The troubleshooter finds nothing wrong, then it will print.

Surely this isn't how Canon wants this to be. The printer is barely 3 months old.

Re: MB2720 requires troubleshooter

Danny — Thu, 28 Mar 2019 17:47:14 GMT

Hi, aburntiger7231!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: MB2720 requires troubleshooter

ArthurJ — Fri, 29 Mar 2019 18:27:03 GMT

Hi aburntiger7231,

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time sensitive matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you