topic Re: Printer only wants to fax in Office Printers

Printer only wants to fax

petro0819 — Mon, 11 Feb 2019 17:23:25 GMT

I have an MB2720. Turned it on this morning to print something and it immeadiately went into "Sending Fax" on the display. Can't print to it, none of the buttons work, try and press and hold the power button and get "Cannot turn off". Tried unplugging it, waiting and plugging back in and it goes right back to Sending Fax as soon as you turn it on. It's not even hooked up to a phone line.

Re: Printer only wants to fax

anna24 — Mon, 11 Feb 2019 19:15:51 GMT

My Cannon MB 5420 is saying sending fax. I have not tried to fax on it. I can not turn it off unless I unplug it. I can not print, scan, etc with it. Please HELP!!!

Re: Printer only wants to fax

anna24 — Mon, 11 Feb 2019 19:16:38 GMT

Have you figured out what is wrong with it? Mine has been doing this for 3 weeks and I can't figure it out!

Re: Printer only wants to fax

petro0819 — Tue, 12 Feb 2019 15:25:27 GMT

I was told it's an issue with Windows 10, not sure if you're using that also. Have to delete the FAX driver, but I can't do that either as it's always in use, calling Canon support and following up

Re: Printer only wants to fax

petro0819 — Tue, 12 Feb 2019 15:48:11 GMT

If you can't delete the driver, go into printers and assign the FAX to a dummy port, in my case they used LPT1. That solved the problem and I can print again.

Re: Printer only wants to fax

anna24 — Tue, 12 Feb 2019 16:03:47 GMT

Thanks so much. I finally went in and uninstalled it and removed all things Cannon. Then I did a reinstall. So far it is working again!! I appreciate you taking time to reply.

Re: Printer only wants to fax

anna24 — Tue, 12 Feb 2019 16:05:36 GMT

Yes on Windows 10 that is good to know. When my supervisor asks me why it keeps doing this I can give her this info. 🙂

The complete remove and uninstall with a shut down of laptop and then reinstalling is working now. Will see how long that lasts.

Thanks

Re: Printer only wants to fax

Msbasil — Tue, 19 Mar 2019 15:25:16 GMT

I am having the exact issue. PLEASE HELP

Re: Printer only wants to fax

anna24 — Tue, 19 Mar 2019 15:27:59 GMT

I had to go in and uninstall everything connected to the printer. Then I had to do a reinstall. So far it has worked. I have noticed since the reinstall my printer shuts off automatically if it sits for several minutes unused.

Good luck!

Anna

Re: Printer only wants to fax

snowman — Sat, 25 May 2019 14:23:38 GMT

Maybe your "the ink is low"-is preventing a fax from printing causing the default to fax.-
https://ugp01.c-ij.com/ij/webmanual/Manual/M/MX920%20series/EN/FAX/FAX_Trouble0300.html

Re: Printer only wants to fax

Kirstie — Thu, 04 Jul 2019 06:53:42 GMT

Ive had the printer Maxify MB2160 for three months and every time I boot up and then attempt to print a Word doc the printer goes into "Fax" mode. You can't cancel the job, you cant do anything until you have shut down the power and booted up again.

It's driving me MAD and I feel like throwing this new printer out and never going near Canon again!!!

Running Windows 10

Brand new laptop

WHAT is the solution please?

Re: Printer only wants to fax

Stampeed — Thu, 04 Feb 2021 17:31:25 GMT

I just had the same problem. I solved it by installing MX920 printer driver manually from internet. It looks like automatic default driver is only installed for fax when you try to add the printer which is available in your network.

Re: Printer only wants to fax

Stampeed — Thu, 04 Feb 2021 17:34:02 GMT

I have three laptop at home all start to show same problem simultaneously, so I think its window’s automatic driver installation process that misses to download printing specific driver or the package available for window automatic installation only contains fax specific driver.

Re: Printer only wants to fax

Stampeed — Thu, 04 Feb 2021 17:37:34 GMT

Below is the current Link, choose your OS to see the drivers
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922?tab=drivers_downloads

Re: Printer only wants to fax

karen9 — Wed, 15 Sep 2021 17:35:17 GMT

when i what to copy it send to fax